Manager - Application Services (523620)

Manager – Application Services

Homes Tasmania | Permanent Full-Time | Statewide (Location Negotiable)
Salary: $128,102 – $134,832 + 12.0% Super | Band 7 (Health and Human Services Award)
Applications Close: Sunday 27 July 2025

About Homes Tasmania

Homes Tasmania is building homes and creating opportunities for Tasmanians by delivering new social and affordable homes.  We work with a range of agencies and sectors so Tasmanians can benefit from a resilient and diverse housing market that allows them to continue to improve their housing situation and all the opportunities that better housing makes possible.

Homes Tasmania is committed to investing in its people to ensure a sustainable and successful organisation through a positive workplace culture and highly capable employees. Find out how this role could work for you.

About the Role

As the Manager – Applications Services, you will lead a dynamic team responsible for the administration, support, and optimisation of Homes Tasmania’s core business applications. You’ll play a key role in ensuring a stable and efficient digital environment that enables our staff to deliver housing solutions across Tasmania.  This role is a member of the ITMS leadership team, contributing to strategic planning and digital transformation across the organisation.

This is your opportunity to join a purpose-driven organisation where your IT skills will directly contribute to improving lives.

Key Responsibilities

• Lead the Applications Services team in delivering application support, maintenance, and training.
• Manage vendor relationships and service contracts.
• Oversee help desk operations (Level 1 and 2) and coordinate Level 3 support.
• Drive continuous improvement and respond to emerging technologies, including AI.
• Ensure compliance with statutory obligations and internal policies.
• Foster a collaborative, inclusive, and child-safe workplace culture.
• Contribute to ITMS-wide initiatives and strategic leadership.

What We’re Looking For

Skills & Experience

• Strategic leader with a strong background in applications management and a passion for digital transformation
• Demonstrated commitment to delivering responsive, user-focused support services that enhance organisational capability and satisfaction
• Proven ability to lead application services teams and manage business-critical systems in a dynamic, change-driven environment
• Extensive experience in administering, supporting, and optimising business applications and tools, with a focus on continuous improvement and user enablement.

Desirable Qualifications

• Minimum 3 years of recent industry experience.
• Experience in applications management, help desk services, and vendor contract management.
• ITIL®, project management, or change management certification.

Mandatory Requirements

• Current Tasmanian Working with Vulnerable People Registration (Employment type).
• Ability to satisfy pre-employment checks including:
• Conviction checks (violence, sex offences, drugs, dishonesty, serious traffic offences)
• Identification verification
• Employment disciplinary history

Location & Hours

• Employment Type: Permanent full-time (76 hours per fortnight)
• Work Type: Day work; part-time hours may be considered
• Location: State-wide – specific location negotiable with the successful applicant
• Note: This recruitment process may also be used to fill future vacancies (full-time, part-time, fixed-term)

Key Documents

• Statement of Duties – PDF  523620 Manager AS Band 7 (February 2025) HAHSA.pdf