Manager, Air Import Department

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

 

Location: USA - Itasca, N Arlington Heights Rd 

Division: Air & Sea 
Job Posting Title: Manager, Air Import Department 
Time Type: Full Time

 

The Air Import Manager oversees the importation of goods by air, ensuring efficient and timely delivery while maintaining strong relationships with customers and vendors. This role involves managing import processes, compliance with regulations, and collaboration with internal teams to enhance service quality and customer satisfaction. 

 

Duties and Responsibilities 

• Manage and oversee the importation of goods by Air, including carrier selection, booking, and transportation. 

• Collaborate with internal departments such as logistics, finance, and operations to ensure seamless service delivery. 

• Develop and maintain relationships with customers, vendors, and third-party service providers to optimize cargo delivery. 

• Address and resolve customer inquiries promptly to maintain satisfaction and trust. 

• Ensure compliance with all relevant regulations, including customs regulations and trade laws. 

• Stay updated on changes in air freight regulations and import controls. 

• Develop and implement policies and procedures to improve efficiency and service quality. 

• Identify and execute process improvements to reduce costs and enhance customer satisfaction. 

• Monitor and report on key performance indicators, including cargo delivery times, costs, and service quality. 

• Analyze performance data to identify trends and opportunities for improvement. 

 

Supervisory Responsibilities   

• Supervise a team of air import coordinators and support staff. 

 

Educational background / Work experience 

• Bachelor’s degree in Logistics, Supply Chain Management, or a related field is preferred. 

• 5 years of experience in freight forwarding, logistics, or a related field is preferred. 

• Prior experience in air imports and supervisory roles is highly desirable. 

 

Preferred Qualifications: 

• Familiarity with air freight regulations, customs requirements, and export controls. 

• Knowledge of shipping routes and schedules. 

 

Skills & Competencies 

• Lead Yourself: Strong analytical and problem-solving skills, with the ability to thrive in a fast-paced environment. 

• Lead Your Team: Excellent leadership and communication skills to manage and motivate a team. 

• Lead Your Business: In-depth knowledge of logistics, supply chain management, and air freight principles. <