Manager, Administrative Enterprise Applications

Department

OPS ITS - AD Core Administrative Systems

About the Department

The University of Chicago’s Department of Information Technology Services (ITS) partners with campus stakeholders to provide robust, secure, and forward-thinking technology services. The Enterprise Applications and Services (EAS) unit supports mission-critical systems for academics, research, administration, and operations. As part of the Enterprise Applications Systems team, the Administrative Enterprise Applications subunit supports a portfolio of enterprise applications.

Job Summary

Reporting to the Director of Enterprise Application Systems, the Manager of Administrative Enterprise Applications provides day-to-day operational leadership and delivery coordination for a team of developers and analysts. This position translates strategy into execution, manages team operations, and ensures the successful implementation and support of administrative applications and solutions. The Manager plays a critical role in designing, developing, and scaling operational processes and standards from the ground up, fostering a flexible and innovative team culture. This includes building the infrastructure to support continuous improvement in work coordination, customer service, and solution delivery. The role actively collaborates across IT Services, particularly within the Enterprise Applications and Services (EAS) unit, to ensure a high degree of integration, shared practices, and scaffolding for successful outcomes. The Manager drives continuous improvement, maintains process standards, and builds cross-functional partnerships to support enterprise application initiatives aligned with institutional goals.

Responsibilities

• Translates strategic goals and project plans into actionable daily tasks and coordinated workstreams. 
• Assigns and prioritizes work, leads team standups, and coordinates team delivery to meet project timelines.
• Serves as the first point of escalation for operational issues and escalates to the Director as needed. 
• Conducts regular 1:1s and performance reviews; supports professional development and coaching of team members. 
• Supports team development by fostering a culture of innovation, flexibility, and continuous learning. 
• Monitors team adherence to SLAs, change management, documentation, and quality assurance standards. 
• Tracks and reports operational KPIs and performance metrics; communicates risks, blockers, and anomalies to the Director. 
• Coordinates team readiness for changes, releases, and updates; ensures adherence to release/change protocols. 
• Manages delivery of projects and releases when a PMO project manager is not assigned. 
• Collaborates with assigned PMO project managers to execute project plans and ensure task accountability and resource alignment. 
• Oversees the support development, testing, and deployment of secure, reliable, and customer focused application solutions and services. 
• Collaborates with IT teams and stakeholders to understand business needs and translate them into actionable solutions. 
• Promotes adherence to accessibility, data governance, and institutional technology standards. 
• Fosters a culture of innovation and experimentation within the team. 
• Identifies opportunities to improve processes, tools, and workflows aligned with EAS priorities. 
• Pilots emerging technologies, frameworks, or models that support strategic institutional goals. 
• Coordinates with business and academic partners to support enterprise applications. 
• Represents the team in internal ITS and EAS meetings or working groups as assigned. 
• Supports demos, collects feedback, and ensures transparency in delivery. 
• Enforces compliance with University policies, accessibility standards, and ethical AI use guidelines. 
• Supports documentation and audit-readiness of deployed systems. 
• Hires staff, including permanent, term, and contracting resources to meet evolving organizational needs. 
• Provides oversight and management of vendor-assigned resources,