Manager, Account Management - Voluntary Benefits

Company Description

EBG is an e-commerce solutions provider specializing in travel and entertainment, and also offering retail products and services, voluntary benefits and insurance. 

EBG powers a robust portfolio of technology solutions and operates a network of employer and membership-based platforms reaching a captive audience, providing leading brands with incremental distribution opportunities. EBG's expanded network reaches over 100 million users from participating companies and closed loop affinity and membership groups. 

EBG owns and operates one of the largest and most comprehensive employee savings programs in the country — serving over 40,000 corporate clients through its proprietary platforms TicketsatWork, Plum Benefits, Working Advantage and Beneplace. 

EBG is a b2b2c company headquartered in Miami (Aventura), with offices in New York, Orlando, Ormond Beach, Austin and Las Vegas. We offer a hybrid work environment with a balance of collaboration and flexibility.

Job Description

The Manager of Account Management will play a leading role in strategically growing the Account Management team through the retention and expansion of our top clients. The Manager of Account Management will create a measurable structure to support the team in developing long-term relationships with clients and consultatively upselling existing clients into new product lines.

Duties and Responsibilities

• Leads strategy and directs the team in developing and maintaining relationships.
• Builds strategic business plans focused on retention, growing business, and achieving financial targets.
• Oversee team activity and KPIs thru SFDC and other internal CRM systems.
• Manage team to meet/exceed quota bearing financial goals.
• Negotiates contract terms to solidify desired business goals.
• Successfully represents client needs within the internal organization to achieve partner goals and implement client requests.
• Serves as navigator/expediter for issues requiring support.
• Oversees ongoing reporting around operational and financial performance.
• Ensures high level of client persistency and participation across a book of business.
• Informs senior leadership of client, market, and competitive trends that impact assigned business.
• Directs projects or activities across teams to foster collaboration and drive activities to closure.

#LI-Hybrid

Qualifications

• Bachelor’s degree or an equivalent combination of education and experience.
• 6+ years Sales and/or Account Management work experience.
• 4+ years of Insurance experience. (P&C and/or Medical/Supplement Health)
• 2+ years of direct management or leadership experience strongly preferred.
• Acquire and maintain all required state licenses.
• Advanced knowledge of voluntary benefits products required.
• Proficient in full utilization of Salesforce.com / Salesforce CRM software.
• Requires an in-depth understanding of departmental operating procedures, guidelines, and systems.
• Excels in developing relationships and empowering team behavior.
• Must have excellent persuasion, organizational, problem-solving, decision making, time management, presentation, listening and oral and written communication skills, as well as advanced analytical skills.
• Travel required local and national (20%+) during peak season Q1, including overnight stays.
• Able to travel monthly to meet with team members in other offices.

Additional Information

EBG offers outstanding employee benefits including:

• Medical, Dental & Vision
• 401k Match
• Short Term Disability, Long Term Disability (Company Paid)
• Company Paid Basic Life and AD&D
• Additional Voluntary Benefits 
• Flexible Work Arrangements
• 3 Weeks of PTO + 5 Personal Days
• Paid Holiday Break from Christmas to New Year
• Paid Holidays
• Fitness Reimbursement Program
• Annual Day of Giving
• Share in the FUN! EBG gives $1000 per year in Tickets-At-Work gift cards to full-time employees to experience and enjoy the savings marketplace!

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. All your information will be kept confidential according to EEO guidelines.