Manager, Account Management (Customer Success)

What Account Management contributes to Cardinal Health

This role is a visionary leader experienced in retail pharmacy, who serves as a health system advisor, master communicator and relationship developer. This manager will lead a team responsible for ensuring each customer experiences the full value Cardinal Health brings to their pharmaceutical supply chain through their customer journey with Cardinal Health. Responsible for leading and developing a team hyper focused on meeting or exceeding customer needs, turning customers into partners, taking ownership of delivering on the customer agreement and building sustainable solutions. 

Travel:  Nationwide (remote), with travel up to 50% in first year (25% expected overtime)

Territory: Nationwide US

Responsibilities

• Obtain advanced knowledge of hospital owned retail/outpatient customer needs and expectations, and how they relate to our internal operations and functions
• Build new team with special focus on hospital owned retail, establishing the strategy on how execute in this space in partnership with health system (inpatient) focused account managers.
• Collaborates with appropriate parties to identify the drivers leading to business success.  Lead training of broader organization on findings to elevate broader organization’s understanding of this growing space.
• Development of strategic plan for each customer’s retail growth, in collaboration with account managers, ESDs, inside sales and support teams.  
• Focus on proactive management of customer needs and how we will achieve desired outcomes. Team to contribute to overall tracking of health system support (working in collaboration with inpatient AM).
• Create and consistently review policies and procedure that optimize the customer experience; analyze customer data to identify best practices; evaluates and analyzes customer needs to ensure team members are not only reacting to requests, but providing strategic direction
• Provide ongoing coaching, development, process review and training for the team to successfully execute on requirements of account management function. 
• Management of territory assignments
• Responsible for partnering with the broader internal Cardinal teams to ensure customer success and remove barriers for team (i.e. sales, customer service, inventory, customer on boarding, contracts/pricing, collections, operations) 

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Qualifications

• Prior proven people management experience in a corporate setting
• Advanced knowledge of Cardinal Health Pharmaceutical Distribution (including Retail Pharmacy and Specialty Pharma) services and systems.
• Strong collaboration across multiple teams
• Strong leadership and management skills
• Ability to build a team from the ground up; experience leading a new team a plus
• Ability to inspire a team while also rolling up sleeves and digging into details.
• Strong communication and presentation skills; ability to distill large information sets into concise, actionable bites. 
• Track record of successfully developing and maintaining key relationships with a customer base, becoming involved in their strategy. 

What is expected of you and others at this level

• Manages department operations and supervises professional employees, front line supervisors and/or business support staff
• Participates in the development of policies and procedures to achieve specific goals
• Ensures employees operate within guidelines
• Decisions have a short term impact on work processes, outcomes and customers
• Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
• Interactions normally involve resolution of issues related to operations and/or projects
• Gains consensus from various parties involved

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Anticipated Pay Range $87,500.00 - 121,700.00 USD

Bonus Eligible - Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 08/20/2025 * if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by mu