Manager, Academic and Student IT Products

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Department:

IT Product Management

Time Type:

Full time

Work Modality:

Hybrid 04 (On Campus 1 day/Month)

Union:

Job Description:

Summary:

The Manager, Academic and Student IT Products, has a key leadership role within the Office of Information. The Manager leads a team of 3 – 5 product managers and collaborates with cross-functional teams to ensure the successful implementation and optimization of the critical enterprise applications, including the Enterprise Resource Planning (ERP) system, Workday, and the Customer Relationship Management (CRM) system, Salesforce. The Manager and team collaborate on the technology needs of academic departments and student services across the university, including student recruitment, enrollment, registration, financial aid, student accounts, student affairs, and advancement. The incumbent is responsible to prioritize initiatives, manage resource allocations, grow and mentor individual team members, influence groups both inside and outside their direct span of control, and understand the product roadmaps and how they intersect with university priorities. As a hands-on manager, the incumbent develops a deep understanding of the business area they support and lays out a product vision and strategy that delivers value, addresses necessary fixes, and enhances functionality in support of university priorities. This position combines both leadership skills and the creativity of being a strategic analyst while working directly with software vendors and internal teams to design and deploy technology solutions across the university in alignment with institutional priorities.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Team Leadership:

• Manage a team of 3-5 product managers.

• Provide leadership, direction, guidance, mentoring and support to team members for optimal performance and productivity.

• Manage resource allocations to balance workloads and day-to-day responsibilities, with consideration of team member strengths, expertise and professional growth.

• Continuous improvement of product management practices and procedures.

• Conduct performance appraisals to confirm staff alignments with university and departmental goals as well as promote staff development.

2. Senior Workday Analyst and/or Senior Salesforce Analyst:

• Configure, maintain, troubleshoot, and enhance enterprise systems, such as Workday and/or Salesforce, to meet the organization’s policies, requirements, procedures, and best practices.

• Create, customize, and maintain reports, dashboards, and analytics to support data-driven decision-making.

• Provide support to enterprise application users on system functionality and best practices.

• Collaborate with key stakeholders and IT colleagues to ensure accurate data management, reporting, integrations, and process efficiency.

• Manage scheduled releases, facilitate testing and issue resolution, track areas of concern or failure, ensure adoption of new features and functions.

• Continuously seek opportunities to optimize processes and workflows.

3. Stakeholder Collaboration and Communication:

• Establish strong partnerships with key stakeholders to understand their technology needs and gather requirements.

• Act as liaison between IT and business units, ensuring effective communication and alignment.

• Understand business practices to anticipate and support the product domain’s technology needs.

4. Product Management:

• In collaboration with stakeholder leadership, develop and ma