Manager 1, Retail Operations

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for aligning operational/tactical asks to broader, strategic goals and building a strong connection between corporate support teams and regional leaders. Supports and executes inventory control, and ensures team members receive and understand key information to perform their tasks efficiently in support of a positive customer experience. Focuses on continuous improvement and change management in the operations space. A subject matter expert with deep knowledge in operational processes and related policies. Strong communication skills, follow through, and the ability to be agile/ flexible are critical. Responsible for removing obstacles, critical thinking, focus on true partnership, and influence. May manage a team including exempt and non-exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies. Assists in development and meeting of departmental budget. 

Job Description

• Culture Champion: Be a culture champion and promote a "want to work" environment. Develop authentic and caring relationships with all team members while inspiring motivation.
• Acts as change management liaison and change lead in communicating important business or sales initiatives. 
• Communication/Influence: Communicates and interfaces with internal groups driving messages to teams in a positive manner that conveys connection to the business, sales strategy, customers and employees.
• Strong ability to present and disseminate information and offer effective communication to varied audiences and different groups.
• Conveys a clear and consistent message that ties to the larger organizational goals. Ensures that the team meets objectives and goals in an efficient manner.
• Interaction: Role may necessitate some communication or interaction with internal and external business partners; understanding co- employment risk is essential.
• Problem Solver: Face challenges and implements effective solutions to critical problems.
• Partnerships: responsible for cultivating and maintaining relationships among business partners.
• Customer Advocate: Creates an environment that fosters teamwork, accountability, and positively impacts the customer experience. Provides input as well as communicates company strategy and motivates the team toward achieving company vision.
• Execution Excellence: Effectively analyzes situations to gain understanding and make sound, timely decisions that factor in costs, risks, and impact to employee and customer experience. Takes action to achieve resolution(s) despite ambiguity.
• Vision- Shapes the Future: Demonstrates a clear understanding of the organization's strengths and opportunities while staying abreast of competitive actions, market trends, and their implications to the business.
• Business, Technology and Financial Acumen: Applies business and technical experience as well as financial understanding to make effective decisions and create proficiency for others.
• Oversees the communication flow between functional groups regarding sales forecast, reports and analysis on client activity.
• Drives consistency in store processes focusing on best practices.
• Understands and manages inventory control to meet customer demand and minimize cost.
• Has the ability to navigate mobile sales, utilize key tools and technology, and drive best and quick outcomes.
• Sees activities to completion - ensures tasks and projects are finished to specifications.
• Maintains a high level of technical expertise and sales proficiency to meet the reporting needs on store activity.
• Understands implications of day-to-day operations on overall budget which include, cost of labor, materials, and equipment. 
• Travels to various stores with a defined region is essential and expected.
• Generates daily activity reports, reporting and trends.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and res