Management Trainee (New Academy Estates)

WinnCompanies is looking for a Management Trainee to join our team at New Academy Estates, an affordable housing community located in Roxbury, MA.
In this role, you will assist the Property Manager with the daily operation of the assigned property and provide administrative support to develop the knowledge and skills needed to effectively manage a property. You will also complete special projects as assigned by direct supervisor.

Responsibilities

• Answer calls and schedule leasing tours, conduct tours and qualify applicants, follow up with applicants, keep applicants informed of the application status, enter applicant information into property management software, prepare lease and move-in documents, evaluate competitor properties and/or assess the assigned properties overall marketing initiatives to help achieve overall leasing results.
• Retain existing residents and increases resident satisfaction: ensure a positive move-in experience, provide continual excellent customer service, facilitate resident programs and services, assist with resident problems as they arise.
• Work with residents to successfully complete the lease renewal process, which may include completing the tasks necessary to recertify the household for affordable properties.
• Utilize property management system to collect/post and deposit rents, assess resident charges or process refunds and completes activity related to vendor payments.
• Conduct a morning tour of the property, inspect apartments, follow up on outstanding work orders, and close out completed work orders.
• Provide administrative support, including routing mail and maintaining resident and property files.

Requirements

• High school diploma or GED equivalent.
• Minimum of 1 year of relevant work experience.
• Ability to demonstrate respect and regard for the dignity of all residents, families, visitors, vendors, and fellow employees to ensure a professional, respectful, and courteous environment.
• Experience with various computer systems, including Microsoft Office.
• Solid verbal and written communication skills.
• Excellent customer service and time management skills.
• Superb attention to detail.
• Willingness to learn and be trained.
• Ability to exercise good judgment and apply initiative.
• Ability to multi-task in a fast-paced office environment.
• Ability to work with a diverse group of people and personalities.

Preferred Qualifications

• Bachelor's degree.
• Experience in property management.
• Experience with Yardi or RealPage property management software.

Our Benefits:Permanent full-time US employees are eligible to participate in the following benefits: - Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday) - 401(k) plan options with a company match - Various Comprehensive Medical, Dental, & Vision plan options - Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution - Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance - Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions) - Tuition Reimbursement program and continuous training and development opportunities - Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options - Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!) - Flexible and/or Hybrid schedules are available for certain roles - Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families - To learn more, visit winnbenefits.com
Why WinnCompanies?A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.A team that cares: We value teamwork, innovation, diversity and mutual respect. Through our reco