Managed Services Delivery Lead

Onsite/hybrid in Everest, NJ

• Onsite/onshore Delivery Manager serving as single point of accountability across ERP and EPM managed services
• Responsible for business coordination, ticket triage and prioritization, stakeholder communication, and ensuring strategic use of support hours including backlog resolution
• This is a coordination and governance role and does not perform technical ticket resolution. New Jersey-based, 80 hours/month

Managed Services Delivery Manager

Position Summary

• The Onsite Delivery Manager is the single point of accountability for Oracle Cloud Application Managed Services delivery at a designated customer account
• This role provides onsite/onshore coordination across ERP and EPM support streams, ensuring better alignment across teams, improved forecasting and planning, and more strategic use of support hours, including backlog resolution and future initiatives
• The purpose of this role is to streamline communication, enhance responsiveness
• This is a coordination and governance role focused on delivery oversight, not technical execution

Responsibilities

• Serve as the single point of accountability across ERP and EPM managed services delivery for the customer
• Provide business coordination between Datavail delivery teams and customer stakeholders 
• Lead initiative planning, including identification and prioritization of future work and strategic use of support hours 
• Perform L3 ticket triage, assign, prioritize, and route tickets to appropriately skilled resources 
• Drive backlog resolution strategy 
• Own stakeholder communication, including regular status updates and escalation management 
• Streamline communication and enhance responsiveness across teams
   

Datavail is a leading provider of data management, application development, analytics, and cloud services, with more than 1,000 professionals helping clients build and manage applications and data via a world-class tech-enabled delivery platform and software solutions across all leading technologies. For more than 17 years, Datavail has worked with thousands of companies spanning different industries and sizes, and is an AWS Advanced Tier Consulting Partner, a Microsoft Solutions Partner for Data & AI and Digital & App Innovation (Azure), an Oracle Partner, and a MySQL Partner.