Major Account Support Specialist

Major Account Support Specialist

Location: Beaverton, OR
Status: Full-Time | Onsite

Pacific Office Automation, the largest independently owned document imaging and technology dealer in the nation, is seeking a Major Account Support Specialist to support our sales team and valued customers. This role blends administrative support with customer service and account coordination, playing a key role in maintaining strong relationships with our major accounts.

This position is ideal for someone who is highly organized, customer-focused, and thrives in a fast-paced office environment where no two days are the same.

What You’ll Do

• Provide day-to-day administrative and operational support to the inside sales team
• Manage new customer onboarding, including account setup and coordination with internal teams
• Process sales orders, service orders, and related documentation accurately and efficiently
• Monitor and maintain customer accounts to ensure timely follow-up and resolution
• Answer high-volume inbound phone calls and emails in a professional and timely manner
• Update and maintain CRM systems and internal tracking spreadsheets
• Coordinate with service, logistics, finance, and sales teams to ensure smooth customer experiences
• Assist with reporting, documentation, and special projects as requested by leadership
• Troubleshoot customer issues and escalate when necessary to ensure prompt resolution

What You Bring

• 2+ years of experience in administrative support, customer service, sales support, or account coordination
• Strong proficiency in Microsoft Office (Excel, Word, Outlook)
• Excellent communication skills, both written and verbal
• Strong attention to detail and accuracy
• Ability to manage multiple priorities and meet deadlines
• Professional phone presence and customer-first mindset
• Ability to work independently while also collaborating with a team

Why You’ll Love Working Here

• Be a key support partner to major accounts and internal sales teams
• Clear opportunities for growth within sales support, operations, or account management
• Ongoing training and professional development
• Supportive, team-oriented culture

Comprehensive Benefits Package Includes:

• Medical, Dental, Vision, and Life Insurance
• 401(k) with employer match
• Paid Vacation, Sick Leave, and Holidays
• FSA Program

Starting Pay: $20–$22/hour DOE

Diversity & Inclusion

At Pacific Office Automation, we believe diverse perspectives strengthen our teams and our results. We are committed to fostering an inclusive workplace where all employees feel valued, supported, and empowered to succeed.

If you’re looking for a role where your organizational skills, customer service experience, and attention to detail truly matter — we’d love to hear from you. Apply today!

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