MAINTENANCE TECHNICIAN III

ESSENTIAL DUTIES & RESPONSIBILITIES

1.  General - Responsible for learning to:
   • Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees. 

• Responsible for general maintenance of all facilities on property and the property itself. Identify, diagnose, and repair items related to maintenance of such facilities.

• Responsible for maintaining, repairing, and replacing gaming table layouts. Identify repair/replacement need, diagnose repair resources needed, and analyze preventative maintenance needs.

• Advanced to expert Knowledge of the HVAC system, alarm system, and generators. Ability to diagnose problems with the systems and repair as necessary 

• Diagnose the need for and perform all duties related to advanced or expert level painting, plumbing, electrical work, carpentry, and other projects relating to maintenance of the property.

• Analyze the need for preventative maintenance, design a schedule of such maintenance and perform preventative maintenance as scheduled.

• Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.

• Ensure the safety and security of all guests and employees. Keep work area in a clean and orderly manner.

• Have complete knowledge of all casino events and promotional activities, and assist as needed.

• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. 

• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts and work locations may change.
  • Perform other duties as assigned or reasonably requested by any member of management.

1. Operating Principles: Ensure at all times operating principles are being adhered to: Clean – Keep all areas clean and pristine; Safe – Follow all safety policies and procedures; Friendly – Use customer courtesy skills of Family Style Service to provide superior guest service; Fun – Be interactive with all internal and external guests while maintaining professional standards.
2. Tools and Technology:  Two-way radio, maintenance related types of hand tools, power tools and machinery, work boat, work and box trucks, forklift, ladders, scaffolding, cleaning and maintenance chemicals, safety and personal protection equipment, and personal computer.

3. Licensure:  Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Employee Occupational License.  Must be at least 21 years of age.  No tax returns are required for this position.  Must possess valid driver’s license and maintain good driving record. 

QUALIFICATIONS

1. Experience:  A high school diploma or GED equivalent is preferred.  A certification in a trade school or 4-6 years’ experience in facilities maintenance of which may include 2+ years at level of Maintenance Technician I and II or a combination of education/experience.  Must possess valid driver’s license and maintain good driving record. 

2. Knowledge:  Knowledge of machines and tools, including their designs, uses, repair, and maintenance.  Knowledge of principles and processes for providing customer and personal services.  This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.  Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures.  Knowledge of relevant equipment, policies, procedures, and strategies to promote effective operations for the protection of people, data, property, and institutions.  Knowledge of applicable OSHA standards and safety measures.  Knowledge of gaming laws and regulations.

3. Skills:  Repairing machines or systems using the needed tools.  Performing routine maintenance on