Maintenance Supervisor - Burbank Housing

Overview

COMPANY SUMMARY:

The John Stewart Company is a full-service housing management, development and consulting organization that began in 1978 with a commitment to providing high quality service in the affordable housing sector. We work to enrich the lives of our residents and employees, while delivering our services cost‐effectively, efficiently and with the highest levels of professionalism, compassion, integrity and respect.

 

GENERAL SUMMARY:

Under the general supervision of the Property Manager and Regional Manager, the Maintenance Supervisor is responsible for the overall leadership, administration, and operational oversight of the maintenance and janitorial functions throughout the portfolio. This position serves as the primary liaison between property management, maintenance staff, vendors, contractors, and residents regarding maintenance-related matters.

 

The Maintenance Supervisor is primarily a supervisory and administrative position responsible for planning, directing, coordinating, and evaluating maintenance operations. While the position requires a strong maintenance background and the ability to provide technical guidance and some training, hands-on maintenance work is secondary to the leadership, oversight, and supervision. 

 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Responsibilities

ONLY FOR POSITIONS THAT MUST DRIVE:

Note: It is necessary for the position to travel independently on a regular basis (e.g., emergency purchases, transporting very large items, assisting at other properties, on-call rotation, etc.) in the most time efficient method possible, usually by personal automobile.

Maintenance Management

• Direct, coordinate, and oversee all maintenance and janitorial operations throughout the portfolio.
• Supervise Maintenance Technicians, Maintenance Leads, Janitorial Staff, and temporary maintenance personnel.
• Develop work schedules and staffing assignments to ensure efficient operations.
• Monitor completion of work orders and preventive maintenance programs.
• Conduct regular inspections of properties, common areas, vacant units, and completed maintenance work.
• Ensure maintenance work is completed efficiently, safely, and to established quality standards.
• Assist in developing long-term maintenance plans and capital improvement recommendations.
• Monitor inventory levels and coordinate procurement of maintenance supplies, equipment, and materials.
• Ensure compliance with company policies, safety requirements, and applicable building codes.

Staff Leadership and Supervision

• Provide day-to-day leadership, direction, and support to maintenance and janitorial staff.
• Train, mentor, and develop maintenance personnel.
• Assist with employee performance evaluations and performance improvement efforts.
• Participate in interviewing and hiring maintenance personnel.
• Review staffing needs and make recommendations regarding department structure and workforce planning.
• Promote accountability, teamwork, and professional development within the department.

Contractor and Vendor Management

• Coordinate and oversee outside vendors and contractors performing work at BHC properties.
• Obtain bids and proposals as directed.
• Monitor contractor performance and ensure compliance with contract requirements.
• Verify completion and quality of work prior to approving invoices for payment.
• Develop and maintain productive relationships with vendors and service providers.
• Assist in evaluating vendor performance and recommending contract renewals or changes.

Administrative Management

• Prepare, review, assign, and monitor work orders.
• Create and manage purchase orders for maintenance and janitorial-related expenditures.
• Maintain accurate maintenance records, reports, inspections, and documentation.
• Prepare correspondence, reports, and recommendations related to maintenance operations.
• Assist with regulatory inspections and compliance requirements.
• Participate in emergency preparedness planning and incident reporting.

Resident and Stakeholder Communication

• Serve as a primary point of contact for maintenance-related concerns.
• Communicate effectively with residents regarding maintenance requests, repairs, inspections, and projects.
• Collaborate with Property Manager, BHC staff, contractors, vendors, and service providers.
• Assist in resolving maintenance-related re