Maintenance Operations Manager

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The Maintenance Operations Manager (M2) leads production support, maintenance, and reliability activities within a highly automated Central Fill pharmacy environment. This role is accountable for maximizing equipment uptime, throughput, quality, and on‑time delivery while ensuring compliance with safety, regulatory, and customer service standards.

Reporting to site leadership, this role manages multiple supervisory teams across Operations, Maintenance, and IT and partners cross‑functionally to meet business objectives and customer service‑level agreements (SLAs). Success in this role requires strong technical expertise, operational leadership, and the ability to develop high‑performing teams in a 24/7 automated environment.

What You’ll Do (Responsibilities)

Operations & Service Leadership

• Lead daily production support and maintenance activities to achieve safety, quality, productivity, and cost targets
• Monitor and drive improvement against key operational KPIs (uptime, throughput, OEE‑type metrics, cost per script, safety)
• Partner with Operations Supervisors to align staffing, workflow execution, and performance expectations
• Ensure coordinated handoffs across operations, maintenance, IT, and transportation to meet SLAs

Maintenance, Reliability & Automation

• Own maintenance strategy and execution for mechanical, electrical, controls, and automation systems, including robotics, conveyors, pneumatics, and packaging equipment
• Oversee preventive and corrective maintenance programs to improve reliability and reduce downtime
• Lead troubleshooting of Allen‑Bradley PLC systems, industrial networks, sensors, and I/O devices
• Ensure accurate spare‑parts inventory management and cost control
• Manage vendor relationships, escalations, and service contracts

Systems, Metrics & Continuous Improvement

• Optimize CMMS utilization for asset management, work orders, and performance reporting
• Track and improve metrics such as MTBF, MTTR, backlog, PM compliance, and repeat failures
• Apply structured problem‑solving methodologies (Root Cause Analysis, 5‑Why)
• Support automation upgrades, system enhancements, and reliability improvement initiatives

People, Safety & Compliance Leadership

• Lead and develop Operations Supervisors, Maintenance Supervisors, IT leadership, and technical teams
• Provide clear priorities, coaching, and performance management
• Enforce LOTO and site safety programs; maintain audit readiness and change control
• Promote a culture of safety, accountability, and continuous improvement

Customer & Stakeholder Management

• Serve as the primary day‑to‑day operational and maintenance contact for the customer
• Communicate risks, outages, recovery plans, and performance updates with transparency
• Support customer audits, investigations, and business reviews

Basic Requirements

(Aligned to Career Framework – Minimum Education & Typical Experience or Equivalent Combination)

These must be clearly visible on a résumé:

• 6+ years of experience in automated operations, maintenance, or reliability environments
• 2+ years of people leadership experience, managing supervisors or technical teams
• Demonstrated success improving equipment performance, uptime, and operational KPIs
• Hands‑on knowledge of industrial automation, controls, and maintenance systems

Preferred Skills / Experience

• Bachelor’s degree in Engineering, Operations, or related field (or equivalent experience)
• Experience in Central Fill pharmacy, healthcare distribution, or automated fulfillment environments
• Proficiency with CMMS platforms and Microsoft Office; SQL or data‑query experience preferred
• Experience managing spare‑parts programs and technical documentation
• Exposure to Lean, Six Sigma, or continuous improvement methodologies

Work Environment, Travel & Physical Requirements

• Fast‑paced automated production en