Maintenance Manager

About Zipline

Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.   Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.

About You and The Role  

Are you experienced at building and managing high performing, high tempo operations and teams, but still enjoy getting your hands dirty?  Are you energized by the prospect of building and growing a commercial maintenance operation in the emerging UAS industry?  Do you have the flexibility and judgment to overcome unique challenges in a start-up environment while ensuring the highest levels of safety and compliance are achieved?   If this sounds like fun, then read on!

We are looking for a thoughtful leader who will actively participate in and take ownership of maintenance Hub facility operational performance. This leader will hire, coach and support the maintenance team at one of Zipline’s newest launch metros.  This leader will ensure the team operates in a manner that aligns with Zipline procedures and is compliant with FAA regulations.  This role will work with the broader organization to ensure the team has the training, tools, materials, facilities, and procedures to conduct maintenance in a safe and efficient manner.       

You will utilize your expertise  to continually improve the safety, operational excellence and efficiency of Zipline’s maintenance program, including participation in Zipline’s maintenance safety programs such as the Continuing Analysis and Surveillance System (CASS) and Safety Management System (SMS).

What You'll Do  

• You will ensure the highest level of safety and operational excellence in ensuring the operations at the site remain up to date with the procedures and regulatory advances.
• You take ownership of the Hub, and pride in that ownership.
• You direct how the maintenance facility is set up, and direct changes when needed.
• You drive the pace and tempo of the operation; Zipline pace and tempo are decisive, deliberate, focused and efficient - not rushed or chaotic. You set the pace and when necessary, provide motivation to improve it.
• You work closely with your local management team to create a cohesive, healthy and energetic culture.
• You hire and develop a team of highly motivated UAS maintenance technicians and support staff.
• You are responsible for supervision of UAS maintenance technicians at the site.
• You use good judgment to recognize hazards and take immediate action to mitigate them.
• You will ensure the facilities, materials, and tools used for maintenance are in good order and adequate to allow the team to conduct their work in a safe and effective manner.
• You are responsible for record keeping at the site.
• You are responsible for collaborating with the Director of Maintenance and the CASS Board to implement changes in the interest of safety and compliance in Zipline operations.
• You analyze the performance of the maintenance operation and take proactive steps to ensure the team is working in a safe, effective, and scalable manner. 
• You investigate events at the direction of the CASS Board.
• You represent Zipline when local media, officials or other dignitaries are present.

What You'll Bring 

• You have an eye for detail and hold yourself and your teams to high standards while earning trust and respect. 
• You enjoy hiring and developing high performance teams and can lead the assignment of technician staffing across time and location to support a dynamic, seven day/week operation. 
• You communicate effectively (verbally and in writing).
• You enjoy building and maintaining strong relationships with internal business teams and external stakeholders, including civil aviation authorities.  
• You have the proven ability to learn quickly; including s