Maintenance Activities (CMA) Scheduling (Afternoon Shift )
CACI International IncAbout the role
The Enterprise IT Maintenance Coordinator improves organization effectiveness by anticipating and eliminating potential mission delays through coordination and approval of Customer Maintenance Activities (MAs). The proactive nature of this position demands an experienced professional with operational experience in scheduling, coordination, management of IT maintenance activities, and documentation.
Work hours - 8 hours a day M-F 1200-2000
Position Responsibilities:
• Maintains enterprise maintenance schedules, collaborating with the Integrated Service Center (ISC), Enterprise COMM NOC, internal and external agencies/customers
• Provides Situational Awareness support to the Customer, to include reviewing maintenance activities, updating reports, passing down documentation, monitoring chat rooms, and communicating potential impacts to service operations
• Leverages Enterprise Management tickets and knowledge of ecosystem posture to correlate service impacts, service availability, and service capability
• Proactively monitors high priority maintenance activities limiting impacts to mission/Business/Enterprise critical services
• Supports the Government with Situational Awareness of upcoming maintenance requests and correlates on-going incidents to identify any possible impacts to Network Operations Squadron managed and monitored systems
• Prepares daily maintenance status briefings, charts, and reports to for Government leadership, as needed
• Coordinates planned maintenance and corrective maintenance with commercial carriers and affected customers
• Supports the Government by performing daily ad hoc tasking from the Customer
• Generates Situational Awareness notification via various messaging systems for distribution to customers
• Provides technical assistance, when requested, by the Customer in support of defined duties
• Provides coordination, data collection, and other support to the After Action Report process
• Integrates ITIL best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation
• Demonstrates an understanding of LAN/WAN network services, and Carrier Ethernet
Required Qualifications:
• An Active TS/SCI Clearance with Polygraph
• Current Security + certification
• Excellent written and verbal communications skills
• Excellent customer service skills
• Proficient writing skills
• Experience drafting and briefing presentations and executive level reports
• Must be able to review technical documentation and summaries information for executive level review
• Working knowledge of network operations and IT services
• Operational experience collaborating and directing resources supporting mission critical operations
Desired Qualifications:
• ITIL 4 Foundations certification
• Minimum of two (2) years of experience with enterprise scheduling
• Proficient in word processing, spreadsheets, and desktop applications
• Strong communication and interpersonal skills
• Strong logic and analytical skills
• Strong customer service skills and experience
• Excellent oral and written communication skills
• Proven ability to multi-task and prioritize, with an attention to detail, in a fast-paced environment
• Excellent organizational skills
• Basic knowledge of ServiceNow, Windows Desktops, and other IT Service Management (ITSM) Systems ITIL Service Operations or ITIL Service Operations Analysis, Cisco CCNP, Cisco CCNA, AWS Associate or better, VMWare vSpere, or MCSA
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible
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