Mailroom Associate

Job Title: Mailroom Associate

Reports To: The Mailroom Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Job Overview:

The Mailroom Associate is responsible for the efficient handling, processing, and distribution of all incoming and outgoing mail, packages, and office supplies within a corporate environment. This role requires excellent attention to detail, strong organizational skills, and a customer service mindset to support the day-to-day operations of the facility.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Duties and Responsibilities:

• Receive, sort, and distribute all incoming mail, packages, and interoffice correspondence in a timely manner.
• Prepare, package, and process all outgoing mail and shipments using USPS, UPS, FedEx, and other courier services.
• Maintain accurate tracking logs for packages and deliveries.
• Operate mailroom equipment, including postage meters, label printers, copiers, and scanners.
• Monitor and maintain inventory of office supplies, restocking supply closets and distribution points as needed.
• Assist with conference room setups, office moves, and other facilities support duties when required.
• Provide exceptional customer service to employees, visitors, and vendors.
• Ensure compliance with company policies and security procedures for handling confidential documents and packages.
• Maintain a clean, organized, and safe work area at all times.
• Perform other duties as assigned by management.

Competencies:

• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills MS Office Suite experience.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of MFD equipment.
• Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
• Possesses ability to work independently and capable of completing projects.
• Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.

Qualifications and Education Requirements:

• Highschool Diploma or equivalent
• 2+ years experience in a corporate mailroom or facilities environment.
• Strong customer service skills with a professional demeanor.
• Proficient in Microsoft Office, Outlook, Teams, and standard mailroom software or tracking tools.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and accuracy.
• Team-oriented with excellent communication skills.
• Ability to lift up to 50 pounds and stand for extended periods.

Physical Demands:

• This position is based in a professional corporate setting and requires physical activity, including lifting, carrying, and walking throughout the facility.

Travel: None or Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

Compensation: 
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range$18—$18.50 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all lev