Mailroom Associate

Job Title: Mailroom Associate/Business Services Center Specialist 

Reports To: The Mailroom Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. 

 

Job Overview: 

The Mailroom Associate provides exceptional office and mail services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering of mail, shipping and receiving products and supplies to support onsite business service center, replenishing/organizing/ordering office supplies (pens, paper, toner), insuring copy/print machines are functional and stocked, serving as a backup to the front of office (reception/concierge), and providing light maintenance/cleaning.  

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. 

 

Duties and Responsibilities: 

• Provides 5-star customer service to all employees (in all forms of communication). 
• Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package. 
• Manages outgoing mail/package transactions. 
• Performs duties associated with shipping and receiving of materials. 
• Notifies employees upon receipt of inbound deliveries. 
• Distributes mail/packages to company personnel. 
• Acts as point of contact for company personnel on mail/package inquiries. 
• Performs daily key ops of convenience multi-function devices (ensuring functionality, replenishing toner/paper). 
• Submit work orders for certain requests. 
• Service and replenish the barista, pantry, conference, kitchen, or meeting areas. 
• Will perform meeting room and conference room set ups. 
• May perform building occupant moves within assigned facilities. 
• Will perform light maintenance and cleaning duties as assigned. 
• Maintains the Business Service Center area in a neat and orderly fashion. 
• Monitors level of office supplies on the floor, and replenishes and orders accordingly. 
• Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality. 
• Performs duties of scanning and imaging documents and light copy/print reproduction services. 
• Proactively seeks out additional work during downtime. 
• Builds professional relationships with customers and other teams. 
• Maintains professionalism and composure when interacting with all employees. 
• Trains back-up and providing guidance on policies and procedures. 
• Determines what additional support is needed when handling sensitive inquiries. 
• Provides exceptional customer service to client. 
• Provides reception or concierge (front of office) coverage as needed. 

 

Competencies: 

• Strong verbal and written communication skills. 
• Excellent customer service skills. 
• PC skills MS Office Suite experience. 
• Ability to handle multiple tasks simultaneously. 
• Good organizational skills. 
• Working knowledge of MFD (Multi-Functional Device) equipment. 
• Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions. 
• Possesses the ability to work independently and is capable of completing projects. 
• Ability to determine the correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.<