Machinery Service Tech 1 - Shop

We Build Better Communities

Be Part of the Hawthorne Difference!

 Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

Every member of our team plays a significant role in our success.  Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place!  At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

POSITION SUMMARY:   

As a CRC technician, you are responsible for providing high quality repairs on Caterpillar and allied equipment with a focus on Heavy Machinery Components (hydraulic cylinders, pumps and motors). You will need to diagnose and troubleshoot hydraulic cylinders, pump and motors; experience with cat diagnostic equipment, Cat repair tooling, rigging, and blocking equipment is preferred. Due to multiple projects you will be assigned, this position requires planning and organization skills with a particular emphasis on controlling job costs. You will need to investigate, analyze, and identify problems in order to make recommendations that eliminate the issue. Our technicians work with a variety of people, communication skills that include strong interpersonal skills, effective writing, basic computer skills, and ability to respond to the lead technicians/management in a positive, caring, and timely manner is required. 

ESSENTIAL FUNCTIONS:

1. Perform Caterpillar updates as directed by Caterpillar, Inc.
2. Analyze all Caterpillar and allied product equipment systems and components for proper operation in arrangement application based on theory of design.
3. Effectively communicate with the shop leads and supervisors/management.
4. Organize a job in a logical and economical sequence.
5. Understand parts needed to complete the job.
6. Order parts through ServiceLink.
7. Ability to perform assigned work within the communicated time allowed.
8. Adhere to all company policies
9. Follow contamination control and OSHA/MSHA rules and regulations.
10. Perform the position with pride in professionalism while following Hawthorne’s code of conduct.
11. Perform other duties as directed by lead or service operations manager.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. General knowledge of basic hand tools, air tools, precision measuring tools and instruments, laptops, diagnostic software and cranes and rigging equipment.
2. This position requires the ability to provide accurate information to lead/supervisor for quoting.
3. Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
4. Will be certified prior to operating a forklift and a crane qualification test performed.
5. Proven ability to work safely with a crane.
6. Ability to work unsupervised efficiently, and be part of a team environment.
7. High school diploma or equivalent
8. Prefer to have one of the following
   1. Successful completion of apprenticeship program.
   2. Graduation from an accredited technical school with emphasis on diesel engine or earthmoving repair.
   3. Minimum or equivalent of 2 years experience with hands on mechanical repair on diesel engine or earthmoving repair preferred.
9. Possess basic computer knowledge and ability to use service software required in position.
10. Must have valid CA Driver’s License with a clean record.
    1. Shop Requirements: Valid California Class “C” driver’s license.
11. Furnish all hand tools required to repair, test and diagnose hydraulic, air, power train, electrical and electronic systems on Caterpillar equipment.
    1. NOTE: Some high dollar value tooling is supplied by Hawthorne.
12. Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitm