Lyric Enablement Consultant

JOB PURPOSE & KEY OBJECTIVES:

ADP Lyric HCM is a next-generation, AI-enabled human capital management platform designed to deliver a unified, global HR experience across the entire employee lifecycle. It combines advanced automation, data-driven insights, and a flexible cloud architecture to help organizations streamline HR operations, enhance employee engagement, and drive strategic workforce decisions.

The Implementation & Service Enablement Consultant supports successful deployment, transition, and ongoing operation of products, tools, and services across implementation and service delivery teams. This role partners with Product, Operations, Enablement, and regional stakeholders to ensure readiness, process compliance, adoption, and continuous improvement throughout the client lifecycle. 

The Consultant serves as a key operational resource, supporting implementation governance, go-live readiness, service transitions, workforce planning, training, knowledge management, and issue resolution to drive consistent delivery quality and client outcomes.

JOB RESPONSIBILITIES:

Implementation & Service Readiness 

• Configure and onboard tools to support implementation and service delivery. 
• Capture and escalate tool gaps impacting delivery or service operations 
• Identify Regional Product gaps and partner with Global Enablement team on business case and prioritization 
• Validate go-live readiness using checklists, QA, and transition criteria 
• Execute readiness activities, pilots, and go-live assessments using established checklists and quality standards. 
• Ensure adherence to implementation methodologies, processes, templates, and milestones.  
• Support live projects and post-go-live issue resolution and transitions from implementation to ongoing service operations. 

Operational Excellence & Continuous Improvement 

• Conduct quality reviews and process compliance checks before and after go-live. 
• Support smooth transition to service (handoffs, docs, workflows) 
• Monitor service operations for process adherence, SLA compliance, and workflow effectiveness. 
• Identify, document, and escalate process, product, and operational gaps impacting delivery. 
• Partner with stakeholders to resolve operational breakpoints and improve service effectiveness. 

Product Adoption & Change Enablement 

• Support release readiness and feature adoption initiatives. 
• Develop and deliver communications, training, and practical guidance related to process and tools. 
• Track adoption, readiness, and change effectiveness of metrics and report to stakeholders, as needed. 
• Reinforce adoption during implementation and early service delivery. 

Workforce Planning & Resource Support 

• Track Workforce Planning (forecasting and demand planning) across Implementation and Service (NAS alignment and partnership for US workforce needs) 
• Maintain visibility into skills gaps impacting delivery or service quality 
• Ensure readiness for onboarding of project and service resources (tools, roles, access) 

 

Transformation Readiness 

• Ensure readiness for training, demos, and onboarding sessions 

• Engage stakeholders to address breakpoints and ensure alignment  

• Translate process/tool changes into practical “how-to” guidance for teams and clients  

• Drive adoption at go-live and reinforce during early service months 
• Track and report adoption, readiness, and change effectiveness metrics 

 

Training & Knowledge Management 

• Ensure the delivery of role-based training for implementation and service teams. 
• Ensure new hires are onboard with correct learning paths and certifications 
• Maintain and update playbooks, process documentation, transition guides, and knowledge resources. 
• Identify content gaps exposed during Implementation or Service execution and provide just-in-time knowledge support during live delivery and service issues.