Logistics Coordinator
Home ChefAbout the role
Founded in 2013, Home Chef is the leading meal solutions company with both a retail and online presence. Available online at homechef.com and in retail at more than 2,100 Kroger grocery stores, Home Chef is committed to inspiring and enabling more people to cook simple, delicious meals, no matter how busy they are.
In 2023, Home Chef introduced a new brand, Tempo! Tempo features a rotating selection of ready-to-heat meals delivered directly to your door. These meals are better-for-you versions of familiar favorites, designed to save you time and reduce stress while maintaining a healthy lifestyle. Our Tempo menu includes options that are protein-packed, fiber-rich, calorie and carb conscious, keto-friendly, and dietitian-approved.
Similar to our recipes, we recognize that variety is the spice of life, and therefore, our employees also bring their uniqueness and color to our fantastic team. We’re eager to work with humble team players and pragmatic next-level thinkers to innovate on Home Chef’s offerings.
The Logistics Coordinator is responsible for coordinating transportation activities, monitoring shipments, communicating with carriers and internal stakeholders, and resolving routine operational issues. The role supports logistics operations through execution of established processes, shipment tracking, reporting, and administrative activities.
Detailed Responsibilities
Manage Logistics day to day operations
- Monitor and track all loads and troubleshoot issues with carriers when problems arise
- Maintain accurate and timely shipment updates to ensure visibility and operational continuity
- Monitor and respond promptly to internal and external communications, providing shipment status updates and pertinent information to carriers, plant teams, and key stakeholders
- Serve as the primary point of contact for carriers to facilitate shipment execution and status updates while providing prompt, high-level customer service
- Coordinate the resolution of routine shipment issues while maintaining the best customer experience and escalate non routine concerns to management, as needed.
- Utilize approved carrier network and established routing guidelines to secure transportation capacity and tender freight assignments
- Light weekend and after hours tracking
- Utilize Home Chef’s Transportation Management System (TMS) to conduct daily operational tasks
- Use internal tools to communicate forecasted load requirements for truckload and LTL (less than truckload) shipments
Working cross functionally with plant teams
- Develop strong relationships and operational understanding with warehouse and production teams to coordinate load scheduling, dock appointments, and support efficient shipment execution
- Proactively communicate pertinent shipment details to/from carriers and internal teams
- Serve as the primary point of contact for freight exceptions (late pick ups, rescheduling, vendor issues, etc.) coordinating resolution in accordance with established procedures to best avoid customer delays.
Reporting, Auditing, Claims Management
- Audit and reconcile invoices prior to payment by accounts payable
- Raise claims and other exception items as required
- Maintain data within internal tools
This position requires <10% travel.
Qualifications
The requirements listed below are representative of the knowledge, skill, and/or ability needed for this role. Reasonable accommodations may be made to enable individuals with disabilities.
- Completion of a four-year degree program in a related field
- Highly autonomous and proactive
- Strong verbal and written communicator and negotiator
- 1+ year logistics and/or transportation experience required
- Mastery of spreadsheet usage (Excel, Google Sheets)
- Strong ability to multi-task and flexibly switch between tasks, detail orientation
- Strong sense for numbers in a business context e.g., prices, spend
- Capable of quickly assessing competing priorities and maintaining fast response times
More About Us
Perks and benefits
- Candidates can experience Home Chef as a customer - enter promo code PEOPLE30 for $30 off your first order!
- Medical, dental, vision, life and disability insurance available
- Paid holidays, sick time and vacation time
- 401k program
- Flexible spending accounts for qualified medical, dependent care, parking, or
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