Lodge Front Desk Supervisor

Starting Pay Range: $42,120-$50,000/yr

As the Front Desk Supervisor at The Lodge, you'll ensure smooth front desk operations by scheduling staff, keeping them informed, and interacting with guests. You'll handle check-ins, maintain supplies, review reports, manage group bookings, and maximize room occupancy. This role involves balancing financial records, updating logs, and using your excellent decision-making skills to create a welcoming environment.

 

What we value:

• Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

 

Why choose The Lodge?

• Paid time off
• Variety of schedules
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

 

What does a Front Desk Supervisor do?                        

• Develops fair and consistent schedules for front office receptionists. Matches coverage to expected business volume.
• Ensures front office receptionists have complete and up-to-date knowledge of company and departmental policies and procedures, as well as the latest information on promotions, etc.
• Monitors clerks and the flow of guests during the check-in and check-out process.
• Maintains a sufficient supply of front desk materials and supplies.
• Ensures computer systems are in working order.
• Interacts with guests effectively, answering questions, solving problems, and assisting with check-in and check-out.
• Review daily reports, such as expected arrivals, non-zero balance, over credit limit, etc. Clears any discrepancies.
• Inputs Group room blocks and rooming lists and follows through with the Sales Department on any concerns.
• Prepares Hotel and Group Sales groups and group information before group arrival (ex: Pre-blocking rooms, assembling key packets, checking for proper billing, etc.).
• Ensures Housekeeping receives rooming lists for VIPs, Entertainment, and bus groups.
• Ensures maximum daily room occupancy and revenue- clears up due outs and discrepancies, out-of-order rooms, and duplicate reservations. Ensures all reservations are guaranteed for arrival. Ensures clerks are selling to achieve 100% occupancy.
• Ensures clerk's banks and main banks are balanced daily. Documentation of any variances.
• Reads and updates the supervisor logbooks daily.
• Consistently demonstrates excellent decision-making skills and judgment.
• Maintains thorough knowledge of property management systems.
• Exhibits proper yield management consistently.

 

To be successful as a Front Desk Supervisor, you'll need:

• 2-year college degree preferred.
• Must have experience in a leadership role.
• 2 years of Hotel front desk experience required.
• Must be able to type at least 40 wpm.
• Must have computer experience.
• Must possess excellent communication and leadership skills.
• Must possess valid NYS Drivers license.

 

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, a recipient of the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio extends to encompass convenience stores, government contracting technology firms, and a fully integrated cannabis operation that encompasses cultivation, manufacturing, and retail, among other ventures.

 

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive