Local IT Technician

Company Description

THE COMPANY

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent, and affordable solutions for vehicles, machines, traffic, and transportation. In 2023, Continental generated sales of €41.4 billion and currently employs around 200,000 people in 56 countries and markets.

The Automotive group sector comprises technologies for passive safety, brake, chassis, motion, and motion control systems. Innovative solutions for assisted and automated driving, display, and operating technologies, as well as audio and camera solutions for the vehicle interior, are also part of the portfolio, as is intelligent information and communication technology for the mobility services of fleet operators and commercial vehicle manufacturers. Comprehensive activities relating to connectivity technologies, vehicle electronics and high-performance computers round off the range of products and services.

Are you ready to shape the future with us?

Job Description

HOW YOU WILL MAKE AN IMPACT

Overview:
We are seeking an IT technician to provide second level support to our internal clients. The technician will resolve technical support requests from internal clients, both remotely and in person. The technician will provide an accurate and professional resolution on all supported issues, perform timely follow-up and accurately resolving all assigned technical issues. The IT Technician will also install, configure, and support new and upgraded computers, printers, mobile devices, phones, and other office peripherals.

Core Responsibilities:
• Work in a ticketing system to answer, evaluate, resolve, and document incidents or requests.

• Escalate incidents or requests to third level IT support personnel, IT management, and other support teams as required

• Deploy desktops, laptops, mobile phones, desk phones, and other office peripherals to clients and the business environment
• Input and update systems or documents to maintain accurate data for IT objectives such as asset management and warranty claim
• Provide VIP support to company executives
• Participate in IT projects as needed

• Travel to other local offices for IT support as needed

Qualifications

WHAT YOU BRING TO THE ROLE 

• High School Diploma or equivalent

• Minimum 3 years’ experience working in Desktop Support or Help Desk
• In-depth knowledge of Microsoft Windows 10, 11 and Office 365

• Experience working in a ticketing system such as HPSM or Remedy

• Excellent diagnostic and problem-solving skills

• Understanding of the fundamentals of networking

• Exceptional customer service skills and personable
• Outstanding communication and teamwork skills

ADDITIONAL WAYS TO STAND OUT 

• Certification as an IT Technician (e.g. CompTIA A+, MCITP)
• Degree in Computer Science

• Experience with basic local area networking

• Experience working in an asset management system

• Experience working in Active Directory

• Analytical thinker

• Attentive to detail

• Self-Driven Knowledge Seeker (ie. Comfortable figuring things out or finding documentation without having constant guidance)

• Problem solver (Comfortable creating processes or solutions to solve new problems)

•Data driven decisions.

Additional Information

THE PERKS 

• Immediate Benefits 
• Robust Total Rewards Package
• Paid Time Off
• Volunteer Time Off 
• Tuition Assistance
• Employee Discounts, including tire discounts
• Competitive Bonus Programs
• Employes 401k Match
• Diverse & Inclusive Work Environment with 20+ Employee Resource groups.
• Hybrid Work 
• Employee Assistance Program
• Future Growth Opportunities, including personal and professional

And many more benefits that come with working for a global industry leader!

All your information will be kept confidential according to EEO guidelines.

EEO-Statement:

EEO / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities for qualified individuals with a disability and