Loan Servicing Supervisor

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description:

At Regions, the Loan Servicing Supervisor leads a team of nonexempt associates performing a variety of operational activities within Loan Servicing.

Primary Responsibilities

• Assigns work to staff and determines workflow
• Supervises team to ensure that all quality standards are met
• Resolves escalated or complex issues as necessary
• Identifies, designs, and implements process improvements to increase department efficiency
• Responsible for hiring, coaching, and corrective action of associates
• Ensures staff is properly trained, and adheres to policy and procedures
• Partners across Technology, Operations, Digital, and Data (TODD) to ensure controls are designed, implemented, and monitored to strengthen risk management, compliance, and cyber security, effectively mitigating risk to levels within the company’s risk appetite
• Practices disciplined change management by evaluating risk and control impacts when designing or implementing changes to processes, systems, products, and/or services and ensures appropriate updates to procedures, training, and controls are made accordingly

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

• Bachelor’s degree and one (1) year of operations or related work experience
• Or High School Diploma or GED and five (5) years of operations or related work experience
• One (1) year of leadership or supervisory experience

Preferences

• Bachelor's degree or college courses
• Banking and leadership experience
• Experience managing a team

Skills and Competencies

• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Demonstrated leadership capabilities
• Excellent problem-solving skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Strong time management
• Strong written and verbal communication skills
• Understanding of and ability to interpret applicable rules, regulations, and industry guidance

• Prior mortgage servicing experience required
• Hands‑on experience with real estate mortgage releases and satisfactions
• Experience handling Successors in Interest
• Strong knowledge of collateral functions and loan documentation management
• Previous supervisory or team‑lead experience
• In‑depth understanding of mortgage servicing regulations and investor guidelines
• Strong attention to detail, organizational, and decision‑making skills

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$59,224.77 USD

Median:

$77,679.00 USD

Incentive Pay Plans:

This job is not incentive eligible.