Loan Servicing (Collections) Agent

Are you ready for your DREAM VACATION? Join the ResortCom Family to make that DREAM come true!

At the Employer of Choice, a complimentary week at one of our managed resorts for you and your family is THE STANDARD!

Employees know ResortCom is a great place to work, because we care about our employees, work hard for our success, and value diversity and culture.

We strive to be better than our competitors, and to distinguish ourselves through our performance. Whether you’re providing the ultimate guest experience for one of our spectacular resorts or building your career within one of our many corporate disciplines, a career with ResortCom is like no other!

We are currently looking for Vacation Club Collection Agents to join our Resortcom family in our Las Vegas call center!

The ideal candidate can look forward to the following:

• Hands on training and continued growth on a fast-paced team
• Demonstrate your best customer service skills while servicing our members
• Control your earnings/future with a competitive performance based bonus structure

Daily tasks of a Loan Servicing Agent– Bilingual (English & Spanish) include:

• Assisting our members with payments over the phone
• Assess members situations and provide best payment option for them
• Collect a min of 10 payments a day and make 150 outbound calls

This position starts at $16.00 hr. plus a monthly bonus of up to $1,000. Agent reports to the Loan Servicing Department Supervisor and is responsible for collections on all delinquent loans and maintenance fees.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Handle inbound and outbound calls on delinquent loan and or Maintenance fee accounts.
• Review and provide feedback on accounts to management.
• Process member payments by phone.
• Set up payment arrangements and offer amnesty assistance.
• Correspond with customers through email.
• All other duties and projects as assigned by management.
• Works entire assigned shifts, demonstrates work schedule flexibility, and is punctual.
• All other duties and projects assigned by management.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Work Environment

The work for this position is conducted in an office environment.  The noise level in this environment is usually moderate.  Travel will be required to receive training, attend meetings and develop relationships with other professionals.  Evenings and weekend work may be required based upon the workload.

Americans with Disability Specifications

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Please review these, as you may need to make modification:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Must be able to sit at the computer and do data entry and look at the screen for extended periods of time with minimal breaks.

 Your Career with the Employer of Choice Awaits!

Our Mission

Servicing members and clients in pursuit of exceptional EXPERIENCES.

Our Core Values

We pride ourselves on living the RCLIFE! We are RESOURCEFUL and COMMUNICATE! We LEAD with INTERGRITY while having FUN and love to EMPOWER our team mem