Loan Operations Manager

About Us

How This Role Impacts Live Oak and its People

The Loan Operations Manager is responsible for leading a team within the Operations department.  In this role, you will play a critical part in maintaining the accuracy and integrity of core loan data and operational processes, ensuring high standards are consistently met.  Your strong and effective leadership, combined with in-depth knowledge of Live Oak Bank’s loan products and procedures, will drive operational excellence, promote compliance and support scalable growth.  This position requires exceptional attention to detail, a proactive problem-solving mindset and the ability to maintain efficiency in a fast-paced environment.

What You’ll Do at Live Oak

• Mentor and coach team members to foster professional development and build a high-performing team

• Provide supervision of departmental SOX control activities and internal processes to ensure regulatory compliance and maintain data accuracy

• Ensure timely, accurate and complete loan onboarding to the Fiserv core system for all bank wide loan products

• Resolve complex inquiries from loan personnel, legal counsel and customers concerning payments, disbursements, payoffs, modifications, loan documents and reconciliations

• Oversee internal and external audits related to Loan Operations by ensuring timely responses, accurate documentation and remediation on findings

• Manage access control and system ownership for departmental applications, ensuring proper user permissions, adherence to security policies and alignment with organizational standards

• Manage the assignment and execution of loan modifications, ensuring all updates are accurately processed and required reviews are properly tracked and documented

• Provide approval in outgoing wire and ACH disbursements and related transactions

• Oversee the completion and accuracy of general ledger account reconciliations related to loan operations

• Supervise the accuracy of deferred fees and costs in the core system and manage the daily reconciliation and review of related transactions

• Work closely with Finance and Credit teams to validate loan data, address reporting variances and implement updated processes to comply with changing regulatory standards

• Handle escalated issues from internal and external stakeholders, offering guidance and support to Loan Operations Specialists

• Maintain and demonstrate proficiency in loan origination platforms, multiple core systems, accounting ledgers and money movement applications

• Foster effective cross departmental communication to streamline internal workflows and support seamless service delivery

• Make sound decisions to protect the interest of Live Oak Bank while ensuring an excellent customer and employee experience

• Provide continuous training and mentorship to team members through regular guidance, performance feedback and development opportunities to foster professional growth and enhance team effectiveness

• Exercise sound, independent judgment in decision-making and problem-solving, demonstrating the ability to work autonomously and take ownership in outcomes

• Apply deep expertise in bank processes, loan products and systems to support operational success and process improvements

• Manage and support technology initiatives and system enhancements related to loan operations and process efficiency

• Plan and execute comprehensive reviews of departmental processes, procedures and data accuracy to identify risks

• Develop and maintain scalable, efficient operational processes that support business growth, compliance and new initiatives

• Maintain a high standard of regulatory awareness including BSA, AML, CIP, and OFAC

Required Experience

• Bachelor's Degree or equivalent experience 

• 5+ years of experience in Loan Operations or a related field

• Experience in SBA and Commercial Lending loan products, money movement and accounting pr