Loadshift Liaison Officer

The Loadshift Liaison Officer aims to increase, improve, and expand Loadshift’s reach within the freighting industry.

They are always ready to assist drivers, carriers, and operators to have a great experience by providing helpful information, answering questions, expanding the market, and presenting them with more options.

Duties and Responsibilities

• Review, approve, and reject vetting documents submitted by transport operators and freight owners
• Contact users with rejected documents and provide instructions to help them complete the vetting process
• Conduct random audits as necessary and apply appropriate account sanctions to non-compliant users after a given period of time
• Approve or reject requests to join our Facebook groups.
• Moderate posts in our Facebook groups
• Scrub load leads in the Facebook groups for cross posting in Loadshift
• Help increase the volume of available drivers onsite through targeted lead generation and driver acquisition strategies
• Upsell membership plans in Loadshift
• Address general user concerns via emails and chats in a timely manner

Requirements

Educational Background

• Must possess a Bachelor’s/College Degree or at least a Vocational Diploma/Short Course Certificate in any field

Experience

• Previous experience in a similar role will be highly regarded
• Fluent in written and spoken American English
• Must have customer service experience

Skills Required

• Has fluent written and oral English communication skills
• Organized, systematic, and detail and process-oriented
• Can effectively build and maintain rapport with customers
• Has basic technical troubleshooting skills
• Can apply critical thinking and problem solving skills
• Has schedule flexibility to accommodate shift rotations and requests for overtime as necessary
• Sales experience and freight industry background are preferred

Benefits

This won’t be a cog-in-the-machine type of job; you will be joining a global company that values attitude and capability over experience, so if you are looking to make a difference and be rewarded for your efforts, this is the place for you.

We are striving to shape the future of work, so help us scale to 100+ million users, while enjoying all the perks of working in tech - fun atmosphere, smart people, awesome office, fully-stocked kitchens (yes, free food!), social events, hackathons, and more!