Loadshift Acquisition Officer

The Loadshift Acquisition Officer aims to increase, improve, and expand Loadshift’s reach within the freighting industry. They are always ready to reach out to new drivers, carriers, and operators and provide an exceptional onboarding experience by providing helpful information, answering questions, expanding the market, and presenting them with more options.

Duties and Responsibilities

• Help increase the volume of available drivers onsite through targeted lead generation and driver acquisition strategies
• Identify load leads in social media groups for cross posting in Loadshift
• Moderate posts and users in our social media groups
• Review, approve, and reject vetting documents submitted by transport operators and freight owners
• Contact users with rejected documents and provide instructions to help them complete the vetting process
• Upsell membership plans in Loadshift
• Address general user concerns via emails and chats in a timely manner

Requirements

Experience

• Previous experience in a similar role will be highly regarded
• Fluent in written and spoken American English
• Must have customer service experience

Skills Required

• Has fluent written and oral English communication skills
• Organized, systematic, and detail and process-oriented
• Can effectively build and maintain rapport with customers
• Has basic technical troubleshooting skills
• Can apply critical thinking and problem solving skills
• Has schedule flexibility to accommodate shift rotations and requests for overtime as necessary
• Sales experience and freight industry background are preferred

Benefits

• Take on the challenge of systems engineering on a global level, working with a top-ranked website that serves 66 million customers worldwide in 247 countries and territories
• Earn a salary that recognizes your talent and dedication
• Comprehensive and competitive HMO benefits to keep you and your family healthy
• Work hard, take ownership, and watch your career soar in a dynamic and meritocratic workplace
• Enjoy a delicious, free meal every day and the added perk of free snacks and beverages, to help you stay productive and focused throughout the day!
• Experience transparency and open communication at our weekly town halls, featuring Q&A sessions with the CEO
• Get inspired and stay engaged with our company's regular hackathons and engagement activities, where you can put your skills to the test and compete for cash prizes!!