LN Concerts, Operations Manager

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Brooklyn Bowl Philadelphia is the ultimate night out, with its groundbreaking integration of premiere music, 24 lanes of bowling, 2 bars, featuring locally crafted beers, and food by the acclaimed Blue Ribbon restaurant group. Located in the heart of the historic Fishtown neighborhood, adjacent to The Fillmore and The Punchline in what has become a burgeoning entertainment district. This is Brooklyn Bowl’s fourth location and follows in the footsteps of our original Brooklyn location, noted as “one of the most incredible places on Earth,” by Rolling Stone.

Wearing its homegrown values on its sleeve, Brooklyn Bowl is committed to locally made products, environment sustainability, and boasts an unprecedented combination of top-flight music, bowling, beer, and food.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Brooklyn Bowl all these things combined with the vibes to keep our guest coming back for years to come are qualities we are looking for. So, if this sounds like you please read on!

THE JOB

The Operations Manager at Brooklyn Bowl is responsible for executing and overseeing all floor activities related to service and entertainment. Duties include directing and supporting all staff members on the floor to maximize the efficiency and productivity as well as help establish standards, guidelines and objectives for our staff.  Managers will make critical decisions, and judgment calls in order to ensure the satisfaction and comfort of our guests. All managers assist with screening potential candidates, as well as retaining, motivating, and evaluating employees to ensure they receive the adequate guidance and resources to accomplish established objectives. The Operations Manager must regularly interface with other members of the management team including operations, sales, kitchen, production, marketing, and box office. Outside of in-service duties, an operations manager will also have administrative work that will span daily, weekly, and monthly task to ensure the success of all areas of the room. 

WHAT THIS ROLE WILL DO

• Provide direction to the operations staff under the guideline set forth in by the established protocol of BB’s policies and procedures
• Communicate clearly and frequently with the operations staff, management, and kitchen before, during and after shift to ensure optimal service to our guests
• Assist operations staff as necessary in the performance of their jobs
• Oversee and guide employee/guest interactions to ensure that service is provided in a manner consistent with the philosophy of BB
• Be a visible presence in the room to both staff and guests, ready to step in and address issues at any moment
• Be responsible for ensuring guests are satisfied through both team leadership and face-to- face guest interaction
• Resolve any disputes regarding service, payment or other matters on an as-needed basis
• Assist in the planning and execution of daily musical events, special events, and VIP guest services
• Responsible for managing the labor cost through the proper staffing and scheduling management.
• Managing cost control on F&B, including liquor, using tools like Crunch Time.
• Help ensure the team meets or exceeds budgetary expectations on all associated line items.
• Assist with the marketing team on executing specials, events etc.
• Coordinate and oversee private/special events per the events specifications laid out by the sales team in conjunction with the director of operations.
• Seamlessly integrate the various aspects of entertainment and service throughout each shift using guidelines set forth in the one sheet as well as other strategic and proactive measures
• Participate in the development of managers’ notes detailing