Lifecycle Solutions Program Manager

About Carrier:

Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About this role:

The Lifecycle Solutions Program Manager oversees North America equipment upgrades, driving growth and performance in alignment with Carrier’s Aftermarket Lifecycle strategy. This role combines strategic goal setting, digital insights, and proactive market engagement to support sales teams and ensure successful project execution. Collaboration with Sales Managers, Area Manager, Solution Development Engineers, and Sellers is essential for achieving growth objectives.

Key Responsibilities:  

Program Development & Growth Execution:  

• Set and execute measurable market-level goals aligned with business objectives.
• Track adoption rates and adjust strategies to meet growth targets.
• Identify market trends and develop actionable solutions.
• Maintain a comprehensive opportunity target list to achieve financial target.
• Use Salesforce to monitor pipeline and sales performance.

Sales Enablement & Program Adoption:

• Collaborate with marketing and engineering to create sales tools (scripts, brochures, templates).
• Provide direct sales support for owners, facilitating scope development and equipment replacement projects.

Cross-Functional Leadership & Reporting:

• Lead initiatives to enhance BUR growth and profitability.
• Prepare and deliver monthly/quarterly performance reports.
• Communicate objectives and outcomes to leadership and stakeholders.
• Foster accountability and innovation through feedback and idea exchange. 

Required Qualifications:

• Associates degree
• 5 + years of experience in Business Development/Sales Operations
• 3 + years of experience in service management software, CRM platforms, and/or data analytics.
• Willingness to travel within the United States and Canada (25%-50%)

Preferred Qualifications:

• Master’s Degree
• Experience in Commercial HVAC industry preferred
• Salesforce experience preferred
• Proven leadership in large-scale programs/projects.
• Strong organizational and communication skills for multi-market coordination and leadership reporting.
• Excellent interpersonal, communication, and presentation skills; fluent in Microsoft Suite
• Strategic thinking 
• Leadership and cross-functional collaboration 
• Data-driven decision-making 
• Customer-centric mindset 
• Communication and training ability 
• Problem-solving and adaptability 
• On-time program delivery and adoption rates 
• Achievement of BUR financial targets- evaluated quarterly  

Benefits:

Employees are eligible for benefits, including:

• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation 
• Disability: Short-term and long-term disability 
• Life Insurance and Accidental Death and Dismemberment 
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account 
• Tuition Assistance 

To learn more about our benefits offering, please click here: Work With Us | Carrier Corporate  The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.  

This position is entitled to short-term cash incentives, subject to plan requirement