Licensing & Commissions Service Specialist

Who We Are

At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.

We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:

• We are stronger as one: We collaborate across the enterprise, scale what works and act   decisively for our customers and partners.
• We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders.
• We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future.
• We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.

Who we are

Corebridge Financial helps people make some of the most meaningful decisions they’re ever going to make. We help them plan and take action to protect the future they envision and respond to some of life’s most difficult moments through the solutions and services we provide. We do this through our broad portfolio of life insurance, retirement, and institutional products, offered through an extensive, multichannel distribution network. We provide solutions for a brighter future through our client centered service, breadth of product expertise, deep distribution relationships, and outstanding team of hardworking and passionate employees.

About the role

What you need to know:

The Primary purpose of the Service Specialist position is to cultivate business relationships with the agents, BGAs, and Account Representatives. As a contributor at Corebridge Financial you are the one the clients turn to in times of need.  You act with speed, composure, compassion, and knowledge to solve problems and the work you do every day is the heart of Corebridge Financial business.

• Service Specialists must meet production and quality guidelines as established through Performance Management.
• Provide advanced administrative support to Agents, BGA’s back office and Account Representatives.  Included in this process is researching, processing adjustments, and responding timely and accurately
• Provide decisions or pertinent information to agents and BGA’s on a proactive basis
• Collect information from all sources to complete any contracting or commission processing
• Review commission statements and audits to ensure all payments are accurate
• Identifying agent error/revolving error trends and work with the BGA offices or other teams to prevent future occurrences
• Create reports to provide a proactive status of pending agent paperwork, pending chargebacks or potential commission related issues to BGA’s and Account Representatives

What we’re looking for:

Experience:

• Experience using Microsoft Excel, Outlook, and Word.
• Ability to multitask, prioritize tasks, and manage emails.
• Ability to work successfully in a structured fast paced team environment which means your day will go by fast. You must be able to manage multiple tasks at one time.
• Excellent communication skills, both oral and written.
• Strong analytical and collaboration skills
• Flexibility to adapt to fast-changing priorities
• Track record of effectively managing multiple project deadlines with minimal supervision

Work Location

This position is based in Corebridge Financial’s Houston, TX office and is subject to our hybrid working policy, which gives colleagues the benefits of working both in an office and remotely.

#LI-ST1 #HYBRID

Why Corebridge?

At Corebridge Financial, we prioritize the health, well-being, and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally, ensuring that they have the resources and flexibility needed to thrive.

Benefit Offerings Include:

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options, which vary by location.  In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Prog