Licensed Agent

About L.A. Insurance

L.A. Insurance is one of the largest independent insurance brokerages. We compare rates and coverage options from multiple insurers, giving our customers a complete picture of options, prices, and available coverage plans.

We are understanding, helpful, patient, and personal. Our customers’ confidence and peace of mind always come first. We reward hard work, promote from within and offer excellent training and career development for our employees.

What You Will Do

• Communicate and build positive relationships with customers and business associates.
• Answer incoming telephone calls and connect customers with insurance products that fit their needs.
• Supports business by offering property and auto insurance tailored to our customers’ unique needs.
• Communicate with customers, making outbound calls to potential customers, and following up on leads.
• Shares expertise of our products and services to our customers to ensure appropriate insurance coverage.
• Represent the company in an ethical, professional, and positive manner and complies with all company policies and procedures.
• Under the direction of department leadership, supports quality improvement initiatives to support exemplary client satisfaction.
• Provide active listening to quickly resolve escalated issues supporting an enhanced customer experience and minimizing controllable disenrollment.
• Inbound and Outbound outreach to existing customers enhancing the customer experience.
• Maintain a thorough understanding of what L.A. Insurance provies to our customers and other agency/regulatory requirements
• Daily housekeeping of agency. Includes dusting, vacuuming, and thoroughly cleaning the restroom(s).
• Perform other duties as assigned.

Qualifications

• Active P&C license in the state of Michigan.
• Prior experience working in a customer service, sales or other customer facing environment with a strong track record of customer satisfaction.
• A drive to exceed goals and produce results.
• Knowledge of the insurance industry.
• Proven oral, written, telephone and presentation skills. Strong interpersonal skills.
• Ability to learn and retain product specific information and utilize to position the features and benefits to customers.
• Experience working in a high volume, high energy, fast paced sales environment.
• Experience in prospecting, cultivating, and maintaining new and existing relationships.

Physical Demands

• Sit for long periods of time
• Repeat the same movements
• Use of hands to handle, control, or feel objects, tools, or controls
• See details of objects that are less than a few feet away
• Understand the speech of another person
• Speak clearly so listeners can understand

This position requires a flexible work schedule, availability of overtime during surges in workload, strong organizational skill and coordination skills, ability to work independently, quick learner, team player, proactive, goal-oriented, excellent communication, strong writing and analytical skills, and advanced computer skills.

This job description does not list all the duties of the job. Senior Executives may ask you to perform other duties as needed. L.A. Insurance has the right to revise this job description at any time, for any reason.