Job Description Summary

Department - County Free Library

Job Description

Job Type: Classified

Job Classification: 5914 - Library Technical Assistant

Salary Grade: 2

Pay Range

Hiring Range: $17.37 - $20.41 Per Hour

Pay Range: $17.37 - $23.45 Per Hour 

Range Explanation:

• Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

• Pay Range is the entire compensation range for the position.

The Murphy-Wilmot Library is one of the system’s busiest branches with high circulation, large gate counts, high program attendance, and tons of computer users. Days fly by! We have customers who are unhoused seeking a welcoming space, families attending storytimes, people seeking job help, and readers browsing one of the system’s largest collections.

We are looking for team players who are up for performing a wide array of circulation duties. The ideal candidates will also be enthusiastic about helping customers with various technologies.

Essential Functions:  

As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.

• Provides customer service by working directly with the public, answering telephone calls, sending electronic communications, interpreting and relaying library and Pima County policies and procedures, resolving complaints, and providing technical assistance with library equipment and software;

• Assists the public in the use of library resources and services including the catalog, databases, online accounts, digital downloads and self-service technologies;

• Troubleshoots and maintains library computers which includes working with library department and Pima County IT staff to resolve technological issues at division level;

• Assists library users with personal devices and technology including common web-based platforms, digital downloads, operating systems, software, and applications;

• Checks items in and out, issues and updates library cards, collects fines, processes deposits, bills customer accounts, issues refunds, processes reserved items and ILLs and researches information in customer accounts;

• Provides services to community members and library users by demonstrating cultural competence and emotional intelligence in support of the Library’s diversity, equity and inclusion initiatives as well as strategic directions;

• Communicates effectively both verbally and in writing;

• Abides by state and federal laws in handling confidential and sensitive information;

• Demonstrates and utilizes skills in problem solving, decision making, conflict resolution, de-escalation, and assessing needs of library patrons to effectively answer questions and meet requests.

Minimum Qualifications:  

Any combination of skills, education or experience that demonstrates an ability to perform the duties and responsibilities identified in the classification. Other specific requirements may be identified by the department head at the time of recruitment.

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application. 
 
Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.): 

• Minimum one (1) year library or volunteer experience.

• Minimum one (1) year customer service experience.

• Bilingual (English/Spanish).

• Minimum two (2) years technology experience (email, eBooks, Microsoft Office, personal electronic devices such as tablets, cell phones, e-readers, library website, Google f