Lending Processor - Direct II - Roanoke

Job Description:

JOB DUTIES AND RESPONSIBILITIES:

• Inform, Educate, and Advise members
• Communicate loan decisions, answer questions and guide members, branch and contact center staff through next steps/options in an effort to get the loan closed.
• Utilize lending knowledge and cross selling techniques to discuss additional products and services.
• Develop and maintain complete knowledge of required loan documents, systems and credit reports.  Stay up to date of all procedures, policy and system changes.
• Provide detailed loan product, procedure and policy support to branch, resolution and contact center staff.
• Review loan terms with members to ensure accuracy and obtain member acceptance.
• Contact dealers, lienholders and private sellers to ensure accurate information is provided to complete loan process.
• Ensure proper loan terms are set up and documentation is accurate prior to disbursement.
• Verify applicant income according to VACU policy.
• Evaluate member’s income statements in order to verify income. 
• Communicate regularly with applicants according to member contact guidelines and inform management when unable to meet expectations.
• Fund all VACU consumer loans to include vehicle, credit card, personal, share secured, workout and personal line of credit.    
• Responsible for having working knowledge of title requirements and paperwork for all states.
• Answer incoming calls from front line staff and members.
• Send, receive, and process inbound/outbound documentation from all sources including mail, fax, loan systems, Eltropy and electronic mail.
• Ensure all stipulations are met prior to closing. 
• Responsible for educating and selling all ancillary products for all loans being assigned to the processor team.
• Ensure that all processed loans are signed and in compliance with lending guidelines and regulations.
• Responsible for accurate utilization of our electronic signature method to expedite our loan disbursements.
• Guide members to utilize electronic signatures rather than visiting a branch for loan closings.
• Act as a mentor to new hires, providing support during their on the job training.
• Responsible for testing loan system enhancements and changes and providing feedback accordingly.
• Disburse consumer loans in accordance with VACU policy and procedures.
• Must develop and maintain a working knowledge of all applicable federal and state regulations including corporate polices and procedures. Stay up to date on all required loan documents, systems, credit reports and related lending documents.
• Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies.
• Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security.
• Report all Risk Management Policy violations in accordance with policy.

EXPECTATIONS:

• Be accountable to performance measurement goals.
• Detailed knowledge of consumer loan policies, procedures, workflows and guidelines.
• Act as subject matter expert in consumer loan products, policies and procedures, in order to assist the frontline staff with questions.
• Ability to work independently and with a team interdepartmentally to support and achieve credit union initiatives.
• Manage assigned loan queue based on expected member contact guidelines.
• Contribute towards individual, team and company goals while promoting team spirit.
• Make suggestions to improve department efficiency, documentation requirements, and service to members. 
• Ability to accommodate flexible schedules including Saturday, overtime and extended hours.
• Adhere to work schedule to include breaks and lunch.
• Performs work under minimal supervision.
• Must have a minimum of 12 months lending experience at VACU.
• No formal progressive discipline for the past 6 months.
• Performs other duties as assigned.

JOB QUALIFICATIONS:

Education:  High school degree required.  College degree preferred.

Work Experience and Knowledge:  Experience in one or more of the following areas are preferred:  contact center, lending, and member service.  Thorough knowledge of financial products and services is preferred as well as prior experience in a customer service and sales environment.

Skills:  Must have excellent PC knowledge and ability to learn new operating systems as needed as well as strong organizational and follow up skills, and flexible to change.

Physical Requirements:  This job requires the ability to sit for long periods of time.  This