Legal Operations Program Manager

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

The Legal & Policy Team is Snap’s dedicated in-house law firm, policy consultant, lobbyist, thought partner, and all-around advisor. We help Snap do the right thing the right way, make better decisions, understand and manage risks, and creatively navigate challenges, both external and internal.  We value diversity and know it powers us as we build an innovative and inclusive leadership culture centered on Snap's values of Kind, Smart, and Creative.

Legal Operations is a growing team at Snap with a mission to build, manage, and maintain the processes and technology to enable the Legal team to achieve operational excellence. One of the core mandates is what we call the Law Firm and Matter Management program (“LFMM”) Legal Operations is responsible for supporting the Legal function by handling all the administrative and strategic aspects of procuring and managing critical legal services for Snap. This role will report to the Head of Legal Operations, but work cross-functionally between the Senior Legal Operations Program Managers, Finance, Litigation, and other Snap teams.   

What you’ll do:

• Manage the full lifecycle of litigation spend: budget, forecasting, accrual, bill review and payment, insurance submission and reimbursement, and reporting.

• Work cross functionally with the Litigation, Finance and Insurance and Risk teams 

• Interface with law firm service providers

• Work within the Snap’s Matter Management Software System to keep all object data sources - matters, invoices, budgets, timekeepers - up to date, and configure data fields and data organization to meet Legal and Finance teams requirements. 

• Collaborate closely with team members to ensure law firms and vendors adhere to Snap requirements when it comes to onboarding, invoicing, timekeeper rates, budget forecasting, and FP&A required approvals. 

• Take ownership of the accuracy and completeness of LFMM data - be relentless about tracking down missing / delayed data inputs, and entering them into the system.

• Coordinate cross functionally between Legal  and Finance, and law firms to resolve LFMM issues and win adoption of LFMM policies. 

• Take ownership of LFMM issues, not only to resolve them, but by also proposing process and/or system improvements and see them through to completion.  

• Advise on strategic ad hoc projects and initiatives to make our LFMM program better. 

Knowledge, skills, & abilities:

• Experience working within a legal billing program at a law firm or corporate legal department. 

• Experience using e-billing and FP&A accounting software, e.g. Brightflag, SimpleLegal, Legal Tracker, Oracle, Ironclad.

• Understanding of financial and managerial accounting principles.  

• Familiarity with litigation spend and insurance coverage reimbursement

• High level communication skills to train and influence very busy Snap and Law Firm attorneys to complete required actions consistently.

• Outstanding analytical, communication, and organizational skills.

• Detail-oriented, business-friendly team player, with an ability to accommodate tight  deadlines in a fast-paced environment.

• Ability to maintain strict confidentiality of sensitive information.

• Whip-smart but doesn’t take themselves too seriously.

• Commitment to acting on one of Snap’s core values - kindness - especially as it relates to other team members.