Legal Operations Program Manager (e-Billing)

Meta’s Global Legal Operations and Strategy (“GLOS”) organization seeks a Legal Operations Program Manager (e-Billing) to join their team. This role will serve a variety of stakeholders throughout Meta’s global offices and report to the Director of Legal Technology.Legal Operations Program Manager (e-Billing) Responsibilities

• Support Meta Legal’s outside counsel management and preferred partner programs and processes.
• Manage work streams with internal and external operations teams on the overall engagement process (on-boarding, matter setup, invoicing, payment, etc.).
• Become the go-to subject matter expert on our e-billing system (Legal Tracker) and other tools used by the team (automation, workflows, contract management system, project management tools, etc.).
• Manage a large (10+) group of external contractors.
• Partner with procurement teams to resolve issues related to back-end AP and payment integrations.
• Operationalize and sustain various outside counsel processes through working with engineering teams.
• Help document legal processes/procedures to keep our internal knowledge management portal updated.
• Develop effective metrics and KPIs to help us track, measure and improve performance of key processes and procedures.
• Develop standardized reporting and dashboarding across different practice groups.
• Continuously evaluate and refine our e-Billing and relevant processes and technology to optimize the efficiency of the Legal team.
• Build relationships with key legal and non-legal partners such as Finance, Procurement, IT, and Business Technology.

Minimum Qualifications

• 8+ years of experience working in a large corporate legal department, focusing on e-Billing operations or law firm equivalent (pricing, analytics, project management, etc.)
• Demonstrated track record of running and managing e-Billing systems (e.g. Legal Tracker, Litify, SimpleLegal, etc.)
• Proven project management skills, including experience with setting and meeting deadlines and keeping clear records
• Experience with advanced data functions (pivots, vlookups, etc.)
• Proven experience of synthesizing large data sets, sourced from differing systems
• Advanced problem-solving skills
• Capacity to work with individuals at all levels of the organization and build positive relationships with business partners
• Experience in managing internal and external resources
• Effective decision-making skills, including experience with choosing a course of action in situations involving substantial uncertainty and risk
• Bachelor's degree or equivalent work experience

Preferred Qualifications

• Familiarity with implementing and operating other common legal technology solutions is a plus
• Experience with non-hourly value-based fee arrangements
• Familiarity with Tableau or similar data visualization tools
• Familiarity with AI-enabled use cases in the legal domain

For those who live in or expect to work from California if hired for this position, please click here for additional information. About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
US$117,000/year to US$172,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Equal Employment Opportunity Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregn