Learning & Logistics Support Specialist

Job Title: Learning Logistics & Support Specialist (LLSS)

Location: University of Maine at Augusta (UMA) 

Work Schedule: The Learning Logistics & Support Specialist (LLSS) role requires a flexible Monday-to-Friday schedule. Possible starting or ending times range from 7 am to 8:30 pm, with coverage needs that may vary from one semester to another. Though there is an opportunity for some hybrid work, on-campus support is essential, and occasional travel may be required.

Join the Future of Education at UMA:

Embrace the chance to shape the future of education at the University of Maine at Augusta (UMA) by joining our team as a LLSS. This is not your typical support role – you'll be at the forefront of educational technology, weaving together various learning initiatives to support faculty, students and staff across the Academic Services Unit (ASU).

The LLSS will provide support in both Academic Logistics and the Media Support Services departments. This position will have the opportunity to broaden the professional experience by supporting other departments within the Academic Services Division.

Shape the Academic Experience:

Primary Assignments

Our Academic Logistics Team

As a valued member of the Academic Logistics team, you will be providing crucial administrative, logistical, and project support services to members of the Academic Services Division, as well as faculty and proctor locations statewide.

You will be instrumental in the development, design, training, and awareness of support services offered and aid in the communication efforts to identify faculty, staff and student logistical needs before each semester starts.

The position holds a pivotal role in the success of our testing services, involving active participation in testing processes to ensure a seamless testing experience and alleviate the stressors associated with examination days.

Collaboration with members of the Academic Service Division enhances the scope of this role, offering the opportunity to provide advanced support and training on UMS Learning Platforms (Brightspace, Kaltura, Zoom, etc.) to faculty, staff, and students.

Our Media Support Services.

At the forefront of delivering hyflex classes for UMA, this role within the Media Services Team focuses on partnering with faculty and coordinating the seamless delivery of classes, ensuring an enhanced learning experience in the connected classroom and beyond. In addition, you will assist in the creation of faculty video content specifically tailored for hybrid and hyflex educational and marketing purposes. There will be the opportunity to engage in research and resource development related to distributed teaching and learning technology. 

Secondary Assignments 

Faculty Development, Tech Hub, Event’s and Learning Media Production, and Library Teams

While working with other teams of the Academic Services Division, such as the Faculty Development Center, Tech Hub, Events & Learning Media Production, and Library, you will be able to provide advanced support, training, coaching and leadership in innovation on UMS learning platforms, classroom technologies, web apps, digitizing resources, and connected campus events to both faculty and students.

What We're Looking for in an LLSS:

Required:

• A bachelor’s degree or equivalent experience
• Experience troubleshooting and solving potential technical or user problems

Preferred:

• Experience with Learning Management Systems (Brightspace preferred)
•  Knowledge of some or all aspects of integrated classroom technology such as Zoom and Kaltura
• At least one year of experience in higher education support services
• Experience providing logistical support and testing services
• Experience with Hyflex classroom support
• Demonstrated motivation to advance skills in audio and visual design and production
• A self-starter with a keen interest in the evolution of 21st-century education
• Experience in higher education pedagogy
• Ability to manage and communicate priorities from multiple departments
• Knowledge of Apple (MacOS and iOS), Windows, and Android operating systems and common browsers used with them

You Are:

• A master communicator, capable of providing top-notch service to a diverse group of faculty, students, and staff
• A positive influence in the workplace, always ready to respond to requests for information
• A seeker of constructive feedback, always ready to learn and improve
• A technology maven, adept at leveraging technology to enhance teaching, learning, and c