Learning Experience Partner Senior- Content Planning & Curation

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

Imagine the impact you'll have creating learning programs for a mission driven company! As a dedicated Learning Experience Partner Senior, you will work with business leaders and HR to identify performance needs and create engaging, effective, and inclusive learning programs that have a measurable impact on the organization. This involves aligning learning with business strategy, analyzing needs, curating content, using learning technologies, and continuously improving programs with data and feedback.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.

Relocation assistance is available for this position.

What you'll do:

• Consults with business leaders and HR business partners to assess capability gaps, and recommend learning interventions and up-skilling plans that align with organizational goals

• Develops and implements learning solutions that can be effectively scaled to enhance workforce proficiency across the organization.

• Designs and develops engaging learning experiences using instructional design principles, learner-centered methods and modalities.

• Curate relevant content from internal and external sources to build efficient, and relevant learning pathways.

• Leverage modern learning technologies and tools (e.g., LMS, LXP, AI-powered search, collaborative platforms) to deploy and scale learning.

• Collaborate with SMEs, designers, and tech teams to deliver high-impact solutions

• Measures learning effectiveness through KPIs and other evaluation methods to continuously improve programs and ensure they meet the evolving needs of the business.

• Provides coaching and mentoring to other team members in the development and delivery of their work product. 

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6+ years in Learning & Development, instructional design, or learning consulting roles

• Proven ability to consult with stakeholders and translate business needs into learning strategies

• Experience with curating and organizing digital content ecosystems

• Fluency with learning platforms and tools, such as LMSs (e.g., Workday, Cornerstone), LXPs (e.g., Degreed, EdCast), authoring tools (e.g., Articulate, Rise), and collaboration tools (e.g., Miro, MS Teams)

• Strong understanding of adult learning theory, learning science, and agile design methodologies

• Ability to navigate complex organizational structures and drive results through collaboration and persuasion

What sets you apart:

• Experience developing training programs related to regulatory compliance, risk management, or specific financial products and services.

• Familiarity with collecting, analyzing, and interpreting data related to learning programs. This includes understanding how to measure the effectiveness of training, identify areas for improvement, and demonstrate the ROI of learning initiatives.

• Experience engaging with Enterprise Digital, Data and Technology (EDDT) or internal staff clients. Knowledge of tailoring learning solutions to address the unique challenges and goals of EDDT or staff clients within the organization.

• Certifications in instructional design, performance