Learning Experience Manager - Commercial and Ecosystem Programs
Red HatAbout the role
About the Job:
Field and Partner Learning Overview
The Field and Partner Learning team was established to provide Red Hat field associates and partners with the skills and knowledge to confidently meet the needs of our customers through prioritized and engaging learning experiences that support Red Hat’s strategic priorities and are tied to the customer journey. To do this, we partner closely with leaders across the Global Sales organization to develop and drive enablement strategies and programs to ensure our sales, technical sales, services, and partner teams have consistent skill baselines that help them drive consistent and quality customer interactions.
What you will do:
As a Learning Experience Manager (LXM), you help drive the future growth and performance of Red Hat field associates by taking accountability for the full lifecycle of enablement programs that contribute to the success of the long-term business strategies and revenue goals of the Red Hat Commercial and Ecosystem teams. In this role, you'll be seen as a learning ambassador, a learning SME, and lead projects where you will orchestrate a cross-functional team of people focused on enablement vision and innovation resulting in engaging and impactful learning experiences for our learning audiences.
Lead Commercial and Ecosystem enablement programs, serving as a main point of contact for leadership, stakeholders, subject matter experts and other teams for those programs
Partner with Enablement, Commercial, and Ecosystem stakeholders and leadership to develop strategic plans to advance the learning and enablement agenda, ensuring alignment with company business goals and industry best practices
Provide expert consultation on crafting learning experiences tailored to meet the specific business requirements within your designated portfolio
Drive vision and innovation in learning and enablement initiatives, determining the best learning experiences and methodologies to be used on assignments with cross-functional impact, while identifying and leveraging emerging technologies and digital learning strategies to enhance the effectiveness and scalability of learning experiences
Engage with leadership and stakeholders to provide updates on program status, seek guidance on strategic decisions, and advocate for program support and resources.
Ensure that program and project deliverables meet team standards and are delivered on time, optimizing quality and effectiveness
Regularly compile and analyze metrics on enablement program performance and identify areas for improvement and innovation
Exercise independent judgment and business acumen to work on and resolve highly complex issues that impact the success of critical projects, valuable relationships, and key business processes.
Develop formal networks across Red Hat to influence priorities and objectives both internally and with partners, consistently reinforcing a "Red Hat" mindset.
What you will bring:
Excellent written and verbal communication skills
Excellent problem solving and critical thinking skills
Excellent influence, facilitation, collaboration, negotiation, and presentation skills
Experience managing programs and projects
Experience with Commercial and Ecosystem industry
Experience with stakeholder management and building relationships
Ability to collaborate with a diverse, global, cross-functional team and audience
Pay Transparency
Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.
About Red Hat
Red Hat is the world’s leading provider of enterprise open source
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