Learning & Development Specialist, PDX

Position Summary: The Learning & Development Specialist, PDX, is a highly creative, energetic, and self-directed professional responsible for the end-to-end design, development, and facilitation of engaging training programs across the organization. This role is ideal for a "white space thinker" someone comfortable pioneering new solutions in ambiguous environments.

Schedule: Remote position within the United States. Travel is required for up to 20% for in-person conferences (March and August), team meetings in Texas, and assigned regional leadership events. Candidates must be comfortable being on camera, providing voiceovers for audio clips, and engaging creatively with various training mediums.

>> We offer our team the best <<

• Medical, Dental and Vision Benefits
• Continued Education
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

Essential Duties:

• Instructional Design & Content Creation: Design, develop, and update engaging, interactive learning content for diverse, often remote, populations. This includes courses, job aids, quick-start guides, virtual sessions, and in-person curricula.
• SME Consultation: Serve as a dedicated L&D consultant for business leaders and Subject Matter Experts (SMEs), conducting thorough needs assessments to determine root causes and translate complex concepts into clear, measurable training objectives.
• Facilitation & Delivery: Deliver high-energy, professional training sessions—both virtual (e.g., DevX series, online workshops) and in-person (e.g., regional leadership meetings, conferences) for large and small audiences.
• LMS Administration: Provide backup support for the People Development and Experience (PDX) team's Learning Management Systems, including MedBridge and Litmos. Duties include user management, course assignments, reporting, and maintenance of various state-mandated training records (e.g., Relias, Nevvon).
• Data-Informed Methodology: Demonstrate curiosity with data by analyzing learning metrics and business data (e.g., engagement survey results, compliance rates) to inform instructional design choices and measure program effectiveness.
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards
• Performs other duties as assigned

Performance Responsibilities:

• Improvement in Employee Engagement: Positively influence engagement survey scores related to professional development and career growth opportunities.
• Leadership Retention: Contribute to improved retention rates among employees through targeted leadership and soft skill development training.
• Content Library Growth: Increase the breadth and quality of the self-service leadership development library with new, high-impact stand-alone content.
• Operational Excellence: Maintain and improve administration efficiency across all learning systems.
• Maintains positive internal and external customer service relationships
• Maintains open lines of communication
• Plans and organizes work effectively and ensures its completion
• Meets all productivity requirements
• Demonstrates team behavior and promotes a team-oriented environment
• Actively participates in continuous quality improvement

• Represents the organization professionally at all times

Position Requirements & Competencies:

• Experience: 3–5 years of direct experience in Learning & Development, Corporate Training, or Instructional Design.