Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Learning & Development Program Specialist supporting Technology & Shared Services Training within PNC's Learning & Development organization, you can be based in Pittsburgh, PA; Cleveland, OH; or Chicago, IL. This position is primarily based in a location in PNC's footprint.

Job Description

• Designs, implements, evaluates, and maintains an organization's learning programs or initiatives.
• Assist in developing and maintaining program or initiative resources, including task lists, communication plans, facilitator guides, measurement templates, and program portals.
• Support the design or implementation of programs or initiatives through the execution of program task lists and other resources by session or initiative.
• Ensure the consistent delivery of learning initiatives and programs by partnering with T&D staff, vendors and business partners to develop and maintain up-to-date content and schedule appropriate resources to support program or initiative delivery.
• Partner with program or initiative participants to ensure the completion of all required components.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Business Trainings, Content Curation, Customer Needs, Facilitation, Learning and Development (L&D), Learning Management, Needs Assessment, Strategic Planning, Training Evaluations

Competencies