Learning & Development Program Manager I, Global Transpiration Services PMO

Amazon is seeking a Learning & Development Program Manager to join our North American Transportation team within the Project Management Office. If you are an energetic and passionate educational content developer with experience managing programs, building e-learnings, possess strong communication skills, and work with an entrepreneur's mindset we'd like to speak to you.

This role provides the opportunity for broad exposure to various business, financial, and technical teams across Amazon Operations.


Key job responsibilities
- Analyze, design and develop eLearning platforms and web-based training materials using software such as Vyond and Articulate Storyline
- Document processes, technical workflows, and graphics-intense procedural instructions which support core business processes and improve operational efficiency
- Build web portals and learning objects to onboard and assimilate new hires to the team
- Conceptualize, design, launch, and maintain technical trainings and certifications to upskill and reskill the internal end-users
- Maintain Learning Management System (LMS) and triage technical glitches in its day-to-day operations
- Engage the right stakeholders, customers, and partner teams to communicate with and impact critical business initiatives, and craft and deliver cross-functional, scalable solutions
- Own and manage the lifecycle of new and existing programs/initiatives, successfully delivering concurrent projects aligned with business objectives
- Proactively identify opportunities to continuously improve program quality, efficiency and operational excellence
- Assist in the compilation and narrative writing for key initiatives to senior leadership


A day in the life
Global Transportation Services cultivates a fast paced and dynamic environment. On a given day you’ll engage with your team on a journey of discovery and creation! Building both live and e-learning content, you Dive Deep into source material and partner with Subject Matter Experts to develop best in class products that delight and educate our customers.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stock

About the team
The mission of the team is to increase development and effectiveness of Global Transportation Services by building learning, analytical, and business products. We start with our customers and work backwards to create products that meet the learning objectives, but also bring the fun and engagement. This often requires team members to lean on their problem solving and creative skills to overcome challenges and Deliver Results.

We are open to hiring candidates to work out of one of the following locations:

Bellevue, WA, USA

Basic Qualifications

- Bachelor's degree or equivalent
- 1+ years of program or project management experience
- Bachelor’s degree or equivalent in Education, Instructional Design, Technical Writing, or a related field.
- 1+ years of experience in a training role, preferably technical training
- Experience in a major corporate training environment working on instructional design assignments
- Experience delivering training to both individuals and groups
- Experience implementing full training life cycle in order to improve organizational training initiatives

Preferred Qualifications

- Experience with developing training documentation (lesson plans, procedures, reports, etc.)
- 2+ years demonstrated Adult Learning and Curriculum Design/Improvement experience
- Knowledge of HTML/CSS
- If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us