All Job Postings will close at 12:01 a.m. CT on the specified Closing Date.

Weekly Work Hours

40

Compensation Range

N03-Hourly

Hourly Rate

$23.78 Hourly

FLSA

United States of America (Non-Exempt)

Position Type

Staff

Position Summary

Assists the Deans, faculty, students and other professional staff in the organization and operation of the Testing Center.

Required Knowledge, Skills & Abilities

• Ability to provide first-level Learning Commons service support for students, bridging their classroom learning by assisting with the location of learning materials, resources, and equipment.
• Able to respond to requests for general information with a commitment to customer satisfaction, quality, and accuracy.
• Able to effectively provide appropriate referrals to other service areas.
• Performs related service functions that support department operations.
• Understands the role this position plays within the College’s mission and deliver high quality service in the support of student success.
• Demonstrated ability to collaborate and work effectively with both internal and external employee groups.
• Able to prepare periodic reports, as necessary or requested.
• Strong commitment to providing world-class customer service.
• Proficient interpersonal, oral, and written communication skills.
• Strong attention to detail and accuracy in a fast-paced, constantly changing work environment.
• Demonstrated ability to handle multiple tasks/responsibilities and the ability to prioritize work.
• Able to respond appropriately to the needs of a community college populations.

Physical Requirements

Normal physical job functions performed within a standard office environment. Requires in-person interaction and coordination of work with other employees, students, external clients, partners or customers and/or immediate access to equipment, documents, or other information located only in a College workspace.  Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Qualifications

Required:

• High school diploma or GED Experience working with the public.
• Strong customer service skills.
• Skills in keyboarding, basic grammar, and basic math.
• Excellent interpersonal communication skills.
• Ability to work with or without direct supervision in a busy student and faculty service environment.

Preferred:

• Associate degree. Official transcripts required.
• Strong attention to detail.
• Experience with skills assessment testing.
• Proficiency with Microsoft Office Suite.
• Previous work experience in a community college/higher education environment.
• Experience working within a “learning commons” environment that enables student success by closely partnering with faculty and across student learning services such as library, tutoring, testing, computing, and media.
• Bilingual preferred.

*** Will be subject to criminal background check. Some positions may be subject to a fingerprint check.

Key Responsibilities

• Administers, scores, and reports the results of English, Math, and other Academic tests.
• Ensures the efficient and accurate operation of the testing process.
• Proctors’ make-up, distance learning, and online exams.
• Provides assistance to faculty regarding make-up and distance exams.
• Maintains accurate and complete records of testing and other departmental services.
• Provides routine information and directs callers/visitors to appropriate personnel and/or departments.
• Provides results to students and faculty if required.
• May refer students to Support Specialist or Advisors.
• Assists with clerical functions as assigned.
• Completes required Dallas College Professional Development training hours per academic year.
• Utilizes excellent interpersonal, oral, and written communication skills to interact effectively with individuals within the Dallas College community network.
• Performs other related duties as assigned

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

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