Learning Commons/OSA Assistant (Part-Time)

Overview: Quinnipiac University invites applications for the position of Learning Commons/OSA Assistant on our North Haven campus.  This position will perform clerical duties, staff and student assistance, to support the Learning Commons and students with disabilities, within the Office of Student Accessibility (OSA). About Quinnipiac: Quinnipiac University is a private, coeducational institution located 90 minutes north of New York City and two hours from Boston. The university currently has an enrollment of 9,000 students in more than 130 degree programs through its Schools of Business, Communications, Education, Computing, and Engineering, Health Sciences, Law, Medicine, Nursing, and the College of Arts and Sciences. Our 21 Division I teams have achieved remarkable success, boasting multiple conference titles. This includes a 2023 NCAA National Championship win in ice hockey, a three-time defending national champion women's rugby team, and a trip to the Sweet 16 for our women's basketball team. The Quinnipiac University Poll is nationally recognized as a leader in public opinion research, and the university is consistently recognized by U.S. News & World Report and Princeton Review's "The Best 388 Colleges." The university is in the midst of program expansion and renewal for both traditional and adult learners, attraction of diverse communities, development of innovative corporate partnerships, and construction of an ambitious set of capital projects. For more information, please visit qu.edu. Connect with Quinnipiac on Facebook, Instagram, YouTube, TikTok and X. Responsibilities:

• Support the student testing process and student accommodation process as directed, including gathering exam materials from faculty and corresponding with faculty and staff.
• Monitor and respond to email and phone inquiries regarding aspects of exam administration and other relevant matters. Greet visitors and students, take messages, relay information and answer questions within scope of knowledge and authority.
• Handle high public contact and steady foot traffic efficiently and professionally, problem-solving in the moment. Have knowledge of Quinnipiac procedures, OSA and Learning Commons operations.
• Use University systems fully and effectively, including the maintenance of student records. Retrieve data and reports as needed.
• Guided by supervisor’s direction about academic integrity standards, oversee the completion of exams by student test takers.
• Gather and enter accurate data for the preparation of various reports/documents/letters, etc.
• Organize and maintain a filing system for all pertinent department/program data so that it is readily accessible.
• Provide coverage for other clerical staff in the OSA and Learning Commons as requested.
• Other clerical duties as assigned.

Education Requirements:

• High School Diploma or GED required

Qualifications:

• 1–3 years in administrative support, customer service, or academic services.
• Prior experience in higher education or student services is a strong plus.
• Clear, courteous, and effective written and verbal communication with students, faculty, and staff.
• Ability to manage high foot traffic and public contact with professionalism and empathy.
• Experience maintaining organized filing systems and handling confidential student records.
• Basic knowledge of student accommodation processes and sensitivity to accessibility needs.
• Proven ability to collaborate effectively with individuals from varied backgrounds.

Special Instructions to Applicants:

TO APPLY:

Applications must be submitted electronically and include a resume, a cover letter detailing how your experience aligns with the position requirements, demonstrated commitment to intentional leadership that values individuals of all backgrounds and experiences, and contact information for three references.

• Please note this is a Grade 6 position in the Clerical & Technical Union.
• The hourly rate is $26.88.
• Work week is 20 hours per week.
• The hours for this part-time position are 3:00pm to 7:00pm.
• This position requires the successful completion of a Microsoft Office test, proofreading test, and background check.

We offer a comprehensive benefits package for full-time faculty and staff which includes tuition remission and a culture that is inclusive and driven by excellence.

Quinnipiac University is an equal opportunity employer and encourages applications from individuals of all backgrounds and experiences. We are committed to fostering an inclusive and respectful community.