Learning and Development Coordinator

Job Description

ABOUT THE CAMPAIGN FINANCE BOARD

The New York City Campaign Finance Board manages New York City’s small donor democracy program and educates and engages voters via NYC Votes. The CFB has enjoyed a tremendous arc of progress over its 30-year history, and our updated flagship small donor democracy program is the centerpiece of this progress.

We eliminate barriers to participation by providing access to the resources New Yorkers need to vote or run for office and amplify the voices of small donors with New York City’s small donor democracy program.

We are dedicated to making New York City’s local democracy more open, transparent, and equitable. You would be working with a team that is mission-driven and committed to continuous improvement.

ABOUT THE DEPARTMENT

The People Operations division is dedicated to serving and improving the experience of our employees. We apply human-centered approaches to our work to support our diverse human capital in the areas of recruitment, compliance, learning and development, and our HR operations. We’re committed to improving processes through leveraging innovation, technology, and compassionate leadership. Our goal is to cultivate an environment where our employees reach their optimal potential.

Our Learning and Development (L&D) unit fosters a culture of continuous learning, accountability, and inclusivity that drives individual growth, enhances organizational effectiveness, and promotes public service excellence. We accomplish this by providing high-quality, innovative learning solutions that align with the organization’s goals and values. Our approach is collaborative, our learning programs are evidence-based, and our commitment to excellence is steadfast.

JOB DESCRIPTION

The Learning and Development Coordinator will report to the Director of Learning and Development and will provide key support to an evolving and fast-paced division. Learning and Development, and People Operations in general, is growing and this role is the first addition to the expanding L&D team. The person in this role will work under the supervision of the Director of Learning and Development to develop and formalize processes to ensure the unit runs effectively and smoothly and provide excellent “customer service” to our employees so they get the professional development support they need.

Responsibilities of this role include but are not limited to:

- Providing and improving essential administrative and operational support to ensure the smooth delivery of the agency’s learning and development initiatives and support the agency’s goal for continuous learning.

- Providing excellent “customer service” by responding to Learning and Development inquiries in a way that is timely, professional, and courteous.

- Managing the Department of Citywide Administrative Service’s (DCAS) NYCity Learn system by ensuring employees have access to the system, enrolling them in classes, notifying them of cancellations, following up regarding their attendance, and administering post-training evaluations.

- Building relationships and liaising with colleagues at DCAS, NYCity Learn, and other city agencies to get and give support.

- Reviewing DCAS invoices for accuracy and addressing any inconsistencies.

- Managing the LinkedIn Learning program by providing employees with access to the system, creating collections of classes regarding topics of interest, recommending learning pathways based on their individualized learning needs, following up on completion, administering post-training evaluations, and generating quarterly reports regarding the number of employees who have viewed LinkedIn Learning trainings.

- Managing the staff library system by improving process efficiencies, ordering books (digital and analog), monitoring loan requests, and ensuring timely loan returns.

- Monitoring employee enrollment in FISA trainings as necessary.

- Creating and maintaining a comprehensive training calendar and making it widely available in various formats to all staff members.

- Promoting internal learning opportunities by creating and distributing engaging marketing materials, including flyers and email communications.

- Identifying vendors for coaching and training through DCAS and other external sources and assisting in determining their suitability based on the agency’s requirements.

- Spearheading training, and meeting logistics, including scheduling, preparing, and distributing advance agendas, notetaking and following up with post-meeting action items, and organizing room/hybrid setup.

- Completing other special projects and tasks as assigned.

ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES & OTHER BEHAVIORS (KSAOs)

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