Lead Welcome Coordinator

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

• Role Description
  
  The purpose of the Welcome Coordinator is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make the organization a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible.
  
  Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday.
  
  Core Responsibilities:
  
  Welcoming patients and guests
  
  Conducting visit check-in and assisting patients with required forms
  
  Collecting co-pays
  
  Updating patient information and making changes in electronic medical record platform
  
  Scheduling/rescheduling appointments within electronic medical records platform
  
  Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
  
  Managing faxes in the electronic fax platform
  
  Maintaining the cleanliness of the Welcome and Community Room areas
  
  May be required to float to other centers in the region on an infrequent basis
  
  Other duties as assigned
  
  
  What we're looking for
  
  Required
  
  High school diploma
  
  Typically, less than 1 year of relevant experience
  
  Strong computer skills required and basic knowledge of Google Suite
  
  Professional phone etiquette
  
  Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
  
  Strongly preferred
  
  Experience in customer service setting strongly preferred
  
  Some college preferred
  
  
  Other Skills
  
  A flexible and positive attitude
  
  A welcoming and nurturing attitude toward our patient population of older adults
  
  High level of integrity
• Requisition Job DescriptionRequisition Job Description

  Title: Welcome Coordinator Bilingual Mandatory (English/Spanish)

  Company: Oak Street Health

  Role Description:

  The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible.

  Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday.

  Core Responsibilities:

  • Welcoming patients and guests
  •  Conducting visit check-in and assisting patients with required forms
  • Collecting co-pays
  • Updating patient information and making changes in electronic medical record platform
  • Scheduling/rescheduling appointments within electronic medical records platform
  • Managing phone lines by answering, taking messages, and conducti