Lead UX/UI Designer, Manager level

Lead UX/UI Designer, Manager level

 The Spend & Money Management team is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you. 

We are seeking a product design lead to join our team. We are passionate about advocating for user needs and delivering world-class products that redefine our customers’ day-to-day financial activities. We build experiences that help customers improve their financial health through tools that help save, understand and manage money and their debit spending in ways that fit our customers’ unique needs. 

In this role, you will oversee our Savings space ensuring we expand its feature set and customer base. We’re looking for a design lead who can partner seamlessly with product and tech and utilize customer research and usage data to improve existing savings experiences and deliver new ones. This designer gets excited by enabling fellow design and product partners with the documentation needed to leverage, contribute to, scale, and evolve our library.   

What You’ll Do: 

As a leader and maker, you’ll be asked to handle responsibilities, including:

Strategy & Planning

• Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience 

• Engaging in portfolio prioritization to help set the strategy and product road map for the team

• Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition 

• Advocating for the customer through human-centered design methods, including: discovery, research, whiteboard sessions, and user testing

• Championing prioritization of design centered product enhancements grounded in research and analysis

• Working with partners and teams across various geographies

• Embracing and advocating for an experience mindset - this is as important to the work as the results

Leading & Developing Teams

• Building and leading successful teams through career development by mentoring, coaching, and elevating others

• Guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks

• Navigating conflict resolution within your team as well as within projects, teams and partner relationships

• Participate in hiring by reviewing resumes, conducting interviews and attending consensus

Discovering & Delivering

• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities 

• Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams 

• Driving end-to-end product design by:

  • Working with researchers to understand customer needs and define opportunities  through usability and empathy studies and analyzing data trends

  • Framing problems, defining insights, and designing new methodologies/practices to serve customer needs

  • Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes

  • Planning and facilitating workshops with internal and external stakeholders to align with business needs

  • Designing within existing — and creating new — standards to contribute to our internal design system, best practices, and guidelines

  • Storytelling through business acumen and presenting visual concepts to various stakeholders

  • Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

Basic Qualifications

• 6 years of experience working in a Product Design role

Preferred Qualifications