Lead UX Researcher

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. 

We are looking for a Lead UX Researcher to join the User Experience Research team at epocrates, the #1 medical reference and point of care app in the country for over 25 years. 

About Us 

Over 600,000 US healthcare providers depend on epocrates to be their trusted partner for actionable insights and expert clinical guidance. The epocrates UX Research team is core to that mission. We help create cohesive end-to-end experiences through a deep understanding of our users and exceptional design. Our team is driven to improve patient care by helping clinicians be at their best every day. 

Mission/Team 

We are rapidly expanding the capabilities of our platform while maintaining the core experience that sets epocrates apart. In this role, the Lead UX Researcher will work within our Content Experience zone to help shape the clinical and editorial/news experience across our key platforms—including iOS and Android apps, web, and EHR (electronic health record) integrations.  

Role 

This Lead UX Researcher will be a key contributor within the Content Experience zone to help craft high-quality, user-centered solutions that meet the needs of healthcare professionals. They will collaborate closely with product managers, data scientists, engineers, and medical information teams throughout the software development lifecycle, providing both project-based support and strategic guidance. Their UX research recommendations will help guide our clinical tools and original media content toward improved value and relevance. Day-to-day research initiatives will involve recruiting participants, running research sessions, synthesizing findings, and defining next steps with stakeholders. These initiatives will span the design lifecycle from discovery research and opportunity framing through to evaluative research, usability testing, and ongoing monitoring. 

Role Location 

Remote 

Position Summary: 

Responsibilities may include, but are not limited to: 

60% - Design research 

• Independently conduct user research studies with methods such as usability testing, concept resonance testing, in-depth interviews, and diary studies  

• Craft strong and visually compelling research readouts that synthesize actionable insights for a variety of