Lead UX Designer

What you’ll do….

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. What will you make today?

The Ford Pro Digital team is looking for a high-impact and versatile Lead UX Designer to join our team. The candidate must be collaborative by nature—willing to lead, execute, optimize and adjust both work product and processes—based on feedback and input from a number of stakeholders.

You’ll have to be passionate about user experience and want to take advantage of working with highly collaborative and talented team members. You’ll have the opportunity to create and transform digital experiences for a commercial audience being offered the leading edge in automotive technology and supporting solutions.  Balancing the business needs while always keeping our users and their goals in mind will be paramount. You will be responsible for guiding the user experience across website strategy inclusive of web-based software. You’ll work with several product teams across Ford and will be expected to take a leadership role working with multiple designers.

You will:

• Evangelize UX practices across a portfolio of products, and be a strong voice for Human Centered design, supported by a growing team of talented designers and leaders.
• Manage and provide strong leadership to a team of designers deployed to cross-functional teams responsible for multi-team, digital products.
• Develop and advocate user-centered design perspectives for your areas of focus that are informed by business needs and technical feasibility.
• Mentor, grow, and coach designers through the growth of their UX skillsets and careers. Contribute to the inclusive culture of the larger Digital team.
• Provide consistency in approach, and integrity in usability and accessibility, across design efforts with multiple products.
• Drive the delivery of design work, raising the bar for team-wide, human-centered approaches.
• Engage in holistic project planning and scoping to support business needs and design opportunities, setting teams up for success.
• Balance user needs, business objectives, and technical feasibility to solve problems effectively, with a focus on delivering high quality experiences.
• Work cross functionally with leaders and colleagues to define, and execute against, strategy and programs.
• Concept, design, test, launch and refine new products and services through systems thinking that solve known and emergent user needs.
• Support design efforts for a data-driven, test & learn program, while incorporating analytics.
• Manage stakeholder expectations by proactively identifying problems & solutions.
• Support senior leadership team for any communication and presentation needs.

You'll have….

• Bachelor’s degree or a combination of education and equivalent experience.
• 8+ years of experience in the digital and software design.
• 3+ years of experience with leading /coaching UX designers by, for example, demonstrating best practices in design communication and approaches, mentorship, and sharing your work and knowledge with others.

 

Even better, you may have….

• Bachelor's and/or Master’s in User Experience Design, Human-Computer Interaction, Interaction Design, Service Design, Graphic Design, or a design related-degree (i.e. Sociology, Anthropology, Psychology, Human Factors, etc.).
• Demonstrable experience with Information Architecture, Systems Design and /or Service Design.
• Deep knowledge of Interaction Design, Service Design, Design Research, Information Architecture, and UX.
• Ability to earn trust, maintain positive and professional relationships, and contribute to a culture of inclusion in a remote and dynamic working environment.
• Demonstrable expertise in UX design in all phases across a variety of projects.
• Experience leading projects from definition thru execution and refinement.
• Proven ability to build consensus, influence, and work effectively within a cross-functional team of designers, product managers, and engineers. Experience with building relationships, credibility, and proactive communication with team members and senior leaders.
• Ability to communicate the value of product features and identify trade-offs to deliver useful digital products.
• Proven experience in combining quantitative and qualitative data to inform design decisions.
• Understanding of translation of business metrics to inform goals of user-centric design.
• Flexibility to work on initiatives with unclear and/or changing requirements. Strong project management, proble