Lead UX Design Operations Program Manager
TargetAbout the role
Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.
About Target:
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
Target UX is a group of design, content, research, and accessibility practitioners and experts, with a passion for improving and innovating our digital experiences for Target’s guests, team members, and partners. Here, we pride ourselves on designing tangible, inspiring, and impactful solutions that serve all aspects of our business– and being a part of the team means you will play a critical role for Target’s digital experience by increasing ease, simplicity, value, and delight for every touchpoint.
About the role:
As a Lead UX Operations Manager supporting our Guest UX Team, you’ll be at the forefront of Target’s evolving digital experience, shaping it for our guests and contributing to business growth. Our UX Operations practice focuses on the orchestration and optimization of the people, processes, and practice necessary to scale high-quality user experiences across the Target enterprise. You will lean on your design program management expertise to support and develop best practices for our UX team on how we work together, how we get work done, and how our work creates impact.
In this role, you will partner closely with UX and leadership to drive strategic planning, operational excellence, and execution across some of the organization's highest priority initiatives. You will establish scalable operating models, governance, and delivery practices that enable leaders to make informed decisions, navigate complexity, and successfully execute business priorities. As a trusted thought partner to senior leaders, you will bring visibility to portfolio health, proactively identify risks and dependencies, and influence decisions that shape the direction of the UX organization. You will also help advance modern ways of working by identifying opportunities to leverage AI and automation to improve planning, documentation, operational efficiency, and decision-making. In partnership with design, product, and engineering teams, you will support the thoughtful adoption of emerging tools while maintaining quality, consistency, and governance.
Responsibilities:
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