Lead, Transformation Communications

Company

Navitus

About Us

Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other._____________________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities.

Pay Range

USD $112,640.00 - USD $140,800.00 /Yr.

STAR Bonus % (At Risk Maximum)

5.00 - Salaried Non-Management except pharmacists

Work Schedule Description (e.g. M-F 8am to 5pm)

M-F 8am to 5pm

Remote Work Notification

ATTENTION: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.

Overview

Due to growth, we are adding a Lead, Transformation Communications to our team.

 

The Lead, Transformation Communications will play a pivotal role in shaping and executing the communication strategy for the company’s multi‑year transformation initiative. With the establishment of the Transformation Office and the increasing need for cross‑organizational alignment around the strategic plan, this role will serve as the central storyteller and strategist for communicating the intent, progress, and impact of transformation initiatives across the organization. This role is responsible for designing clear, compelling, and cohesive communication plans that inform, engage, and align internal teams and external stakeholders throughout major technology, operational, and cultural shifts. The Lead will ensure that associates understand the purpose, milestones, and expected outcomes of transformation work—and will help the organization make meaning of new capabilities that enhance our market offerings.

 

Acting as a connective partner across multiple communication streams, the Lead will collaborate frequently with the Director of Corporate Communications, the EPMO Communications resource, and the Internal Communications Manager to enable progressive, timely, and transparent information sharing. Through thoughtful messaging, milestone recognition, and change‑ready communication, the Lead will support organizational adoption, reduce ambiguity, and guide employees through periods of significant change. By providing strategic communication leadership and narrative clarity, this role will reinforce the enterprise transformation vision and strengthen engagement throughout the broader organization.

 

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team? 

• Develop and maintain the comprehensive communications strategy that supports the enterprise transformation roadmap.
• Create and manage communication plans that drive awareness, adoption, and engagement across employees, leaders, and clients.
• Partner with transformation leaders to identify messaging priorities, audience needs, milestones, and success metrics.
• Translate complex operational, technology, and process changes into clear, compelling narratives tailored to diverse audiences.
• Draft, edit, and produce high‑quality communications, including executive updates, FAQs, change announcements, talking points, newsletters, intranet content, presentations, and client‑facing materials.
• Ensure consistent messaging across all channels and stakeholders.
• Work closely with cross‑functional teams—Transformation Office, HR, Product, Operations, Client Services, IT—to ensure communication needs are identified and addressed proactively.
• Serve as a trusted advisor to project sponsors and leaders on communication best practices, timing, risks, and impact.
• Support executive communications by crafting speeches, presentation content, and leadership messaging.
• Partner with change management teams to align communication efforts with training, readiness, and organizational adoption strategies.
• Anticipate communication risks, sentiment, and potential points of confusion; propose mitigation plans.
• Develop KPIs for communication effectiveness; track engagement and sentiment across campaigns.
• Maintain communication calendars, dashboards, and governance processes to ensure transparency and alignment.
• Other duties as assigned.